Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy George

San Tan Valley,AZ

Summary

Dedicated individual with over 5 years of customer service experience and a strong educational background in general business and HR Management. Proven expertise in life insurance and call handling. Adept at handling customer interactions and resolving issues promptly. Utilizes effective communication and empathy to build strong customer relationships, resulting in high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Massmutual Life Insurance
05.2022 - Current
  • Handling customer calls with effective communication skills and compassion. Assisting customers with understanding their policies, processing transactions , starting claims , and customer resolution,
  • Assisting in the learning partner program helping new hires navigate calls and providing support.

Free Lancer

Self Employed
01.2021 - 04.2022
  • Completed date entry work for various business and helped maintain record keeping.

Veterinary Technician/ Receptionist

Hayden Road Animal Hospital
04.2017 - 03.2020
  • Provided medical care to patients , assisted in surgeries , assisted in euthanasia process , maintained medical records , answered in coming client calls.
  • As assistant lead tech helped manage schedules , inventory , and training for new hires.

Education

High School -

Chandler High School
Chandler, Arizona
05.2014

Veterinary Assistant -

East Valley Institute of Technology
05.2014

Veterinary Technician -

PIMA Medical Institute
03.2017

Certificate - Hiring Managment

Mesa Community Collage
Mesa, AZ
2022

Associates - Business

Mesa Community College
05.2022

Skills

  • Adaptable Learner
  • Effective Time Management
  • Advanced Excel Skills
  • Skilled in Microsoft Applications
  • Simultaneous Task Management
  • Professional Phone Communication
  • Healthcare Terminology
  • Service-Oriented Communican
  • Analytical Problem Solving
  • Effective Listening
  • Computer proficiency
  • Skilled in Call Handling

Timeline

Customer Service Representative

Massmutual Life Insurance
05.2022 - Current

Free Lancer

Self Employed
01.2021 - 04.2022

Veterinary Technician/ Receptionist

Hayden Road Animal Hospital
04.2017 - 03.2020

Veterinary Technician -

PIMA Medical Institute

High School -

Chandler High School

Veterinary Assistant -

East Valley Institute of Technology

Certificate - Hiring Managment

Mesa Community Collage

Associates - Business

Mesa Community College

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Cassidy George