Cassidy Gott
Shelton,WA
Summary
Detail-oriented professional with experience spanning executive support and technology services, offering a strong foundation in organization, communication, troubleshooting, and operational support. Skilled at managing competing priorities, supporting leadership teams, and providing user-focused technical solutions with professionalism and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
Squaxin Island Tribe
11.2021 - Current
- Offer support services like password resets, user account creation, provided quotes for equipment
- Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
- Arrangement and distribution of equipment
- Coordinates cell phone configuration, data transfers, and deployment
- Diagnosed hardware issues, utilizing testing equipment and diagnostic tools to ensure optimal performance.
- Conducted routine maintenance on various electronic devices to prolong lifespan and enhance reliability.
- Mentored junior technicians, providing training on best practices for equipment handling and repair processes.
Elections Committee
Squaxin Island Tribe
02.2014 - Current
- Managed secretary responsibilities for committee since 2016
- Coordinating and documenting meetings
- Support organizational efforts and manage tasks at annual tribal membership meeting.
Parks and Recreation Administrative Assistant
Squaxin Island Tribe
09.2019 - 06.2021
- Coordinate community kitchen rental schedules alongside overseeing payments and documentation.
- Supervise and handle invoices for youth program community kitchen, Squaxin wellness pool, and Squaxin fitness center
- Coordinate and present orientations for new members at fitness center.
- IT liaison
- Trained new administrative staff on processes and software tools.
- Managed office communications and correspondence, ensuring timely responses and information flow.
- Coordinated scheduling for meetings and events, optimizing time management for team members.
Executive Services Office Assistant 2
Squaxin Island Tribe
01.2016 - 01.2019
- Delivered clerical support for Squaxin Island Tribe 1% Charitable Grant Committee
- Organize and distribute Quarterly Per Capita distributions
- Administer and evaluate purchase orders for executive department
- Provide backup assistance at receptionist desk
- Supervise daily mail processing and weekly outgoing mail as necessary
- Provide administrative assistance for tribal council and executive department as needed
- Managed daily mail delivery and receipt to support operational efficiency. Processed and handled incoming and outgoing mail, ensuring precision in operations.
Education
Bachelor of Science - Data Management/Data Analytics
Western Governors University
05-2027
MTA Certification Database Fundamentals -
WGU Academy
01-2020
Diploma -
Shelton High School
01-2010
Skills
- M365
- Remote desktop support
- Remote technical support
- Google Workspace
- Problem-solving
- Customer support
- Attention to detail
- Microsoft windows and office
- Office management
- Schedule & calendar planning
- Office administration
- Scheduling
Certification
Comptia A+ certified
Microsoft Database Fundamentals
Languages
English
Native or Bilingual
French
Elementary
Timeline
Tier 2 Technical Support Specialist
Squaxin Island Tribe
11.2021 - Current
Parks and Recreation Administrative Assistant
Squaxin Island Tribe
09.2019 - 06.2021
Executive Services Office Assistant 2
Squaxin Island Tribe
01.2016 - 01.2019
Elections Committee
Squaxin Island Tribe
02.2014 - Current
Bachelor of Science - Data Management/Data Analytics
Western Governors University
MTA Certification Database Fundamentals -
WGU Academy
Diploma -
Shelton High School