Lequenta Scales

• Provided technical support for customers regarding account access and troubleshooting issues.
• Assisted in resolving complex inquiries by utilizing internal knowledge base and ticketing systems.
• Analyzed customer feedback to identify recurring issues and proposed solutions for improved service.
• Provide superior client service to internal and external clients, drawing on years of client service experience.
• Deliver excellent interpersonal, relationship-building, and written and verbal communication skills

• Evaluated insurance claims to determine validity and appropriate compensation levels.
• Collaborated with clients to gather necessary documentation for claim processing.
• Analyzed loss data to identify trends and improve claims handling efficiency.
• Communicated findings clearly to stakeholders, ensuring transparency in claims decisions.

• Achieved positive client outcomes by developing and implementing comprehensive case management plans. • Enhanced communication between clients and providers through consistent follow-ups and progress updates. • Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.

• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies. • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements. • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner. • Strengthened relationships with community organizations to increase access to supportive resources for clients in need. • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

• Coordinated case management processes to streamline client support and resource allocation.
• Developed comprehensive care plans tailored to individual client needs and goals.

• Documented conversations with customers to track requests, problems and solutions. • Fielded customer complaints and queries, fast-tracking them for problem resolution. • Delivered service and support to each customer, paving way for future business opportunities. • Upheld strict quality control policies and procedures during customer interactions. • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

• Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
• Trained new team members on customer service protocols and system usage, enhancing overall team performance.
• Collaborated with cross-functional teams to address complex customer issues, improving resolution times and satisfaction rates.
• Developed and implemented process improvements that streamlined case handling, increasing operational efficiency.