Cassidy Hightower
Avionics Repair Coordinator
Weatherford
Summary
Professional with a proven track record at Fieldtech Avionics & Instruments, Inc., excelling in problem-solving and customer service.
Successfully managed repair projects, enhancing client satisfaction and increasing revenue. Adept at multitasking and team collaboration, driving operational efficiency and fostering positive relationships.
Skilled in efficiency and coordination, ensuring timely project completion and exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Repair Coordinator
Fieldtech Avionics & Instruments, Inc.
09.2018 - Current
- Managed multiple repair projects simultaneously, ensuring timely completion and client satisfaction.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.
- Regularly communicated with Domestic and International clients regarding repair status updates, fostering trust and maintaining positive relationships.
- Maintained detailed records of all completed repairs.
- Increased revenue and efficiency.
Store Manager
The UPS Store 6032
10.2010 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures, assisted in payroll.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment.
Education
Associate Of Arts - Social Work
Weatherford College
Weatherford, TXSkills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Self-Motivated
Multitasking Abilities
Good Telephone Etiquette
Written Communication
Data Entry
Timeline
Repair Coordinator
Fieldtech Avionics & Instruments, Inc.
09.2018 - Current
Store Manager
The UPS Store 6032
10.2010 - 01.2014
Associate Of Arts - Social Work
Weatherford College