Cassidy Hughes
Franklin,IN
Summary
Dynamic phlebotomist with proven expertise at Johnson Memorial Health, excelling in venipuncture and patient care. Enhanced patient satisfaction through compassionate communication and meticulous specimen handling. Demonstrated strong adaptability and collaboration skills, ensuring accurate testing and timely results while maintaining a clean, safe environment. Committed to continuous improvement in healthcare delivery.
Overview
10
10
years of professional experience
Work History
Phlebotomist
Johnson Memorial Health
10.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
Radiology Assistant
Decatur County Memorial Hospital
06.2022 - 10.2024
- Assisted in the accurate diagnosis of medical conditions by ensuring high-quality imaging results through proper positioning and technique.
- Reduced patient wait times by efficiently preparing examination rooms and equipment for radiologic exams.
- Enhanced patient comfort by providing clear explanations of radiologic procedures and answering questions promptly.
- Promoted a culture of patient safety by participating in departmental safety audits and proactively addressing identified areas for improvement.
- Assisted radiologists with complex interventional procedures to ensure successful treatment outcomes for patients requiring specialized care.
- Continuously improved professional expertise through ongoing education in radiology best practices, technologies, and advancements in the field.
- Maintained a safe work environment by strictly adhering to radiation safety protocols and guidelines.
- Supported facility-wide initiatives in areas such as infection control or emergency preparedness, actively contributing to a safe and secure healthcare environment for patients and staff.
- Improved collaboration between radiologists and referring physicians by effectively communicating important case information in a timely manner.
- Increased patient satisfaction with thorough follow-up communications regarding test results and subsequent treatment plans.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Participated in continuing education programs related to radiology.
Phlebotomist
Biolife Plasma Services
01.2022 - 12.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
IPU Associate
Honda Manufacturing of Indiana
01.2021 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved reporting accuracy, implementing new data management system.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Chiropractor Assistant
Greenwood Family Chiropractor
11.2016 - 12.2018
- Coordinated referral processes between primary care physicians and chiropractic staff, facilitating seamless care transitions for patients seeking specialized treatments.
- Contributed to marketing efforts by engaging with potential clients at community events and providing informative presentations on the benefits of chiropractic care.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Demonstrated a strong commitment to patient care by consistently providing high-quality chiropractic assistance and going above and beyond job duties.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Aided in developing comprehensive rehabilitation programs for patients recovering from injuries, resulting in quicker healing and return to daily activities.
- Ensured timely insurance claim processing by accurately coding diagnoses and submitting necessary documentation.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
- Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.
- Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
- Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.
- Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
- Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Supported patients during treatments by properly positioning them for optimal results.
- Kept current on industry advancements through ongoing professional development opportunities such as seminars and workshops.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
Inventory Control Specialist
One Solution Logistics
08.2015 - 08.2018
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Built strong vendor relationships for timely goods and materials deliveries.
- Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
- Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
- Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
- Identified obsolete or slow-moving items in the warehouse for liquidation, helping free up valuable storage space for more profitable products.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
- Performed data entry and completed proper paperwork.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Handled day-to-day shipping and receiving overseeing more than 400 packages per day.
- Sorted and delivered materials to different work areas and staff.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
Associate of Science - Radiology Therapy
Ivy Tech Community College
Columbus, IN05-2027
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Inventory monitoring
- Logistics planning
- Records management
- Paperwork preparation
- Cycle counting
- Inventory optimization
- Database updating
- Cost control
- Purchase order management
Timeline
Phlebotomist
Johnson Memorial Health
10.2024 - Current
Radiology Assistant
Decatur County Memorial Hospital
06.2022 - 10.2024
Phlebotomist
Biolife Plasma Services
01.2022 - 12.2023
IPU Associate
Honda Manufacturing of Indiana
01.2021 - 12.2023
Chiropractor Assistant
Greenwood Family Chiropractor
11.2016 - 12.2018
Inventory Control Specialist
One Solution Logistics
08.2015 - 08.2018
Associate of Science - Radiology Therapy
Ivy Tech Community College
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