Christene Schultheis
Franklin,IN
Summary
Dynamic individual with hands-on experience in cash handling and customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
Personal Banker
Fifth Third Bank
01.2021 - 03.2024
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, loans, and securities.
- Balanced cash drawers, vault, and ATM accounts on daily or weekly basis
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Assistant Center Manager
Fifth Third Bank
11.2015 - 10.2020
- Managed work and performance of more than 5 employees.
- Work closely with the FCM to increase profitability of financial center
- Develop team members for advancement
- Use Consultative Sales Skills to consistently exceed own goals.
- Interacted well with customers to build connections and nurture relationships.
Financial Center Manager
Fifth Third Bank
01.2015 - 11.2015
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving sales and service goals.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Developed strategic plans for day-to-day financial operations.
Float CSR/Personal Banker/Customer Service Manager
Fifth Third Bank
04.2001 - 12.2014
Education
Associate of Science - Business Management
Indiana Business College
Indianapolis INSkills
- Upselling
- Financial advisement
- Member support
- Transaction processing
- Interpersonal skills
- Cash handling
Timeline
Personal Banker
Fifth Third Bank
01.2021 - 03.2024
Assistant Center Manager
Fifth Third Bank
11.2015 - 10.2020
Financial Center Manager
Fifth Third Bank
01.2015 - 11.2015
Float CSR/Personal Banker/Customer Service Manager
Fifth Third Bank
04.2001 - 12.2014
Associate of Science - Business Management
Indiana Business College