Cassidy Baker
Kilgore
Summary
To use the training, education, and experience that I have received in my life and career to accomplish the goals that I have set for myself. I’am dedicated to being a leader and an example to others through hard work, honestly, and integrity
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Teller
Austin Bank
Kilgore
03.2022 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking products information.
- Collaborated with team members to streamline teller operations and procedures.
- Trained new tellers on bank policies and customer service standards.
- Resolved customer issues promptly while maintaining a positive banking experience.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Counted currency and coins to prepare for shipment to Federal Reserve Bank.
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Managed cash drawer, ensuring balanced transactions throughout the day.
Store Associate/Store Manager
Cato Fashions
Kilgore
12.2019 - 03.2022
- Assisted customers with product selection and provided fashion advice.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Assisted customers with product selection, pricing and availability.
- Performed daily opening and closing procedures for store operation.
- Answered telephone to give callers store information and look up order details.
- Organized store displays to ensure maximum visibility of products.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Followed loss prevention guidelines to deter theft.
- Prepared schedules for staff.
Server
El Sombero
Kilgore
12.2019 - 03.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed accurate food and drink orders efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed cash register, processed payments, and balanced cash drawer accurately.
- Ensured compliance with health and safety regulations during service operations.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Hotel Front Desk Clerk
Comfort Inn & Suites
Junction City
01.2019 - 03.2019
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Handled reservations using hotel management software effectively.
- Coordinated room assignments to optimize guest satisfaction and occupancy rates.
- Collaborated with housekeeping to ensure rooms met cleanliness standards consistently.
- Assisted with room reservations, changes and cancellations.
Uber Driver
Uber And Lyft
Junction City
12.2018 - 01.2019
- Transported passengers safely to various destinations across the city.
- Navigated using GPS and map applications for efficient route planning.
- Maintained vehicle cleanliness and ensured proper maintenance checks regularly.
- Communicated effectively with passengers to enhance their travel experience.
Server
Bubba’s
Longview
10.2017 - 02.2018
- Delivered exceptional dining experiences by providing attentive service to guests.
- Managed customer orders efficiently using point-of-sale systems.
- Handled cash transactions accurately and processed payments promptly.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Caterer
perfect catering
Longview
01.2016 - 01.2018
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Served guest tables by transporting meals and beverages from kitchen.
Patient Sitter
Good Shepherd Medical Center
Longview
10.2016 - 09.2017
- Monitored patient safety and comfort during hospital stays.
- Assisted nursing staff with patient care tasks and needs.
- Communicated effectively with patients to provide emotional support.
- Observed and reported changes in patients' conditions to medical staff.
- Provided constant monitoring of patients to ensure safety and comfort.
Teacher
Grace Daycare
Kilgore
08.2014 - 06.2016
- Developed lesson plans tailored to children's developmental needs.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Employee of the month
- Supervised classroom environments ensuring safety and well-being.
- Supervised students throughout day, both in classroom and outside during breaks.
Receptionist
High Maintenance Salon
Kilgore
07.2013 - 08.2014
- Greeted clients warmly and managed appointments for salon services.
- Answered phone calls promptly and addressed client inquiries effectively.
- Organized salon supplies and maintained inventory for smooth operations.
- Processed payments accurately and handled cash transactions efficiently.
Education
Phlebotomy Training Course -
Central Texas Phlebotomy Institute
Tyler, TX 05.2017 - 05.2017
Child Development
Grace Daycare
01.2016 - 01.2016
High School Diploma - Homeschooled
Homeschooling
Kilgore, Tx 03.2002 - 06.2015
Skills
- Customer service
- Cash handling
- Strong work ethic
- Reliable
- Patience and empathy
- Relationship building
- Financial software
- Confidentiality and discretion
- New teller training
- Performance metrics evaluation
- Training and mentoring
Training
- Phlebotomy Training Course, 05/14/17
- Child Development, 01/01/16
- CPR & First Aid, 01/01/16
Awards
4-H Gold Star Award, 2013
Boards Leadership And Volunteer Activities
- Vet Science Program for 4-H, Volunteer
- Junior Harvest Board, Member
- Youth Leader, Leader
- Worship Leader, Leader
- Nursery Care Provider for Church, Provider
- Mission Trip, Arlington, TX, Participant
Timeline
Teller
Austin Bank
03.2022 - Current
Store Associate/Store Manager
Cato Fashions
12.2019 - 03.2022
Server
El Sombero
12.2019 - 03.2020
Hotel Front Desk Clerk
Comfort Inn & Suites
01.2019 - 03.2019
Uber Driver
Uber And Lyft
12.2018 - 01.2019
Server
Bubba’s
10.2017 - 02.2018
Phlebotomy Training Course -
Central Texas Phlebotomy Institute
05.2017 - 05.2017
Patient Sitter
Good Shepherd Medical Center
10.2016 - 09.2017
Child Development
Grace Daycare
01.2016 - 01.2016
Caterer
perfect catering
01.2016 - 01.2018
Teacher
Grace Daycare
08.2014 - 06.2016
Receptionist
High Maintenance Salon
07.2013 - 08.2014
High School Diploma - Homeschooled
Homeschooling
03.2002 - 06.2015