Summary
Overview
Work History
Education
Skills
Timeline
Server

Cassidy Moss

Evansville,IN

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven track record in team collaboration and performance improvement, successfully training staff and enhancing guest relations. Adept at cash handling and suggestive selling, consistently delivering positive experiences and optimizing operational efficiency.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Lead Toddler Teacher

World Harvest Child Care
07.2023 - Current
  • Developed engaging lesson plans to foster cognitive and social skills among toddlers.
  • Implemented daily routines that promote safety, hygiene, and healthy habits.
  • Assisted in creating a nurturing environment conducive to learning and exploration.
  • Collaborated with parents to support child development and address individual needs.

Server

Buffalo Wild Wings
09.2023 - Current
  • Delivered exceptional customer service, ensuring positive dining experiences for all guests.
  • Managed multiple tables simultaneously, demonstrating strong time management and prioritization skills.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu knowledge and customer interaction best practices.

Shift Manager

Buffalo Wild Wings
05.2020 - 09.2023
  • Supervised daily operations, ensuring smooth workflow and adherence to safety protocols.
  • Trained and mentored new staff on operational procedures and best practices.
  • Implemented efficiency improvements that optimized team performance and reduced downtime.
  • Coordinated shift scheduling to maintain adequate staffing levels during peak hours.

Education

High School Diploma -

William Henry Harrison High School
Evansville, IN
05-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Hospitality service expertise
  • Team collaboration
  • Sales expertise
  • Performance improvement
  • Suggestive selling
  • Guest relations management
  • Relationship management

Timeline

Server

Buffalo Wild Wings
09.2023 - Current

Lead Toddler Teacher

World Harvest Child Care
07.2023 - Current

Shift Manager

Buffalo Wild Wings
05.2020 - 09.2023

High School Diploma -

William Henry Harrison High School
Cassidy Moss