Summary
Overview
Work History
Education
Skills
Languages
Timeline

Cassidy loustaunau

7005 Glendora Ln, El Paso TX, 79912,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Bartender/Waitress

Gringos Theory Patio Bar
01.2023 - Current
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Bartender

Showtyme Sports Grill
03.2022 - 12.2022
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Followed strict recipes and drink measurements to minimize product used.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender/Lead Waitress

Hooters
02.2020 - 03.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

No Degree - Biological And Physical Sciences

UTSA, San Antonio, TX
  • Honoree of
  • Dean's List
  • Awarded
  • 4.2 GPA
  • Elected Captain of [Team]Cheer


Skills

  • Team Collaboration
  • Adaptable and Flexible
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Active Listening
  • Problem-Solving Ability
  • Safety Procedures
  • Verbal and Written Communication
  • Active Learning

Languages

Spanish
Professional Working

Timeline

Bartender/Waitress - Gringos Theory Patio Bar
01.2023 - Current
Bartender - Showtyme Sports Grill
03.2022 - 12.2022
Bartender/Lead Waitress - Hooters
02.2020 - 03.2022
UTSA - No Degree, Biological And Physical Sciences

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Cassidy loustaunau