CASSIDY M. CLIFFORD
Summary
Organized and detail-oriented administrative professional with experience in inside sales, customer service, event coordination, and office support. Proven ability to manage multiple priorities, maintain accurate records, coordinate schedules, and provide exceptional service to clients and team members. Strong communication, organizational, and problem-solving skills with proficiency in Microsoft Office, Outlook, Google Workspace, and order processing systems.
Overview
11
11
years of professional experience
Work History
Inside Sales & Window Showcase Associate
SHEPLEY WOOD PRODUCTS
09.2019 - Current
- Provide exceptional customer service to homeowners, contractors, builders, and vendors through phone, email, and in-person interactions.
- Prepare quotes, process customer orders, and coordinate deliveries while ensuring accuracy and efficiency.
- Utilize Outlook and company order-entry software to manage communications, orders, and customer accounts.
- Maintain accurate records, documentation, invoices, and customer information.
- Coordinate with manufacturers, vendors, and internal departments regarding product availability, lead times, and deliveries.
- Assist customers with product selection, specifications, pricing, and project planning.
- Schedule showroom appointments and consultations for customers and sales representatives.
- Maintain and organize the window and door showroom, ensuring displays and marketing materials remain current and professional.
- Support outside sales representatives through administrative assistance, order follow-up, and customer communication.
- Perform filing, data entry, document management, and other administrative duties.
Catering Staff
THE PERFECT PLAN / CHAPIN’S CATERING
04.2017 - Current
- Coordinate with event planners and clients to support successful event execution.
- Assist with venue preparation, setup, service, and event logistics.
- Deliver excellent customer service while managing multiple responsibilities in fast-paced environments.
Sales & Event Coordinator
TEN PIN EATERY
Hyannis
07.2018 - 08.2019
- Coordinated corporate, private, and social events from booking through completion.
- Communicated with clients through phone, email, and in-person meetings regarding event details and planning.
- Prepared invoices, processed payments, maintained records, and managed event documentation.
- Assisted with scheduling, administrative tasks, and office organization.
- Resolved customer concerns professionally while ensuring client satisfaction.
- Maintained organized filing systems and accurate customer records.
Server / Hostess / Takeout Associate
CHAPIN’S RESTAURANT
04.2016 - 10.2018
- Delivered exceptional customer service in a high-volume environment.
- Managed reservations, takeout orders, and customer inquiries.
- Processed cash and credit card transactions accurately and efficiently.
- Maintained strong attention to detail while handling multiple tasks simultaneously.
Lifeguard
KINGS WAY CONDOMINIUM COMPLEX
Yarmouth Port
05.2015 - 08.2016
- Ensured patron safety by monitoring pool activities and enforcing facility regulations.
- Completed ongoing safety, first aid, and lifeguard training.
- Responded promptly and effectively to emergencies and customer concerns.
Education
High School Diploma -
NAUSET REGIONAL HIGH SCHOOL
Eastham, MASkills
- Administrative Support
- Customer Service & Client Relations
- Scheduling & Calendar Management
- Data Entry & Record Management
- Phone & Email Correspondence
- Order Entry & Sales Processing
- Invoice & Payment Processing
- Microsoft Office & Outlook
- Google Workspace
- Multitasking & Time Management
- Attention to Detail
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive, Sites)
- Order Entry Software
- Data Entry
- Electronic Record Management
- Email Correspondence
- Invoice Processing
- Customer Account Management
Timeline
Inside Sales & Window Showcase Associate
SHEPLEY WOOD PRODUCTS
09.2019 - Current
Sales & Event Coordinator
TEN PIN EATERY
07.2018 - 08.2019
Catering Staff
THE PERFECT PLAN / CHAPIN’S CATERING
04.2017 - Current
Server / Hostess / Takeout Associate
CHAPIN’S RESTAURANT
04.2016 - 10.2018
Lifeguard
KINGS WAY CONDOMINIUM COMPLEX
05.2015 - 08.2016
High School Diploma -
NAUSET REGIONAL HIGH SCHOOL