Cassidy M. O'Hagan
Server
Summary
Dedicated and customer-focused professional with a strong passion for delivering exceptional experiences in the service industry. Proven track record of providing top-notch service in fast-paced environments. Thrives on challenges of serving diverse clientele. Skilled in building rapport and fostering positive relationships. Excellent communication and problem-solving abilities. Committed to exceeding customer expectations. Eager to contribute skills to the success of a dynamic service-oriented organization.
Overview
4
4
years of professional experience
Work History
Server/ Shift Lead
Jersey Mike's
04.2024 - 03.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
Bene's Career Academy
03.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints.
cashier/customer service
Five Below
11.2022 - 01.2023
- Regularly stocked and organized merchandise displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Winn Dixie
08.2021 - 11.2022
- Ran cash register
- Assisted customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Certificate Of Completion -
Weeki Wachee High School
Weeki Wachee, FL05.2023
Timeline
Server/ Shift Lead
Jersey Mike's
04.2024 - 03.2025
Receptionist
Bene's Career Academy
03.2023 - 07.2023
cashier/customer service
Five Below
11.2022 - 01.2023
Cashier
Winn Dixie
08.2021 - 11.2022
Certificate Of Completion -
Weeki Wachee High School
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