Mia Smith
Bachelor's of Science in Psychology
Lewisville
Summary
Dedicated customer service professional with 5 years of diverse experience in food service and retail. Background in psychology fuels passion for helping others, solving problems, and creating positive experiences. Excels in communication, conflict resolution, multi-tasking, and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Server/ Shift Lead
Lava Cantina
2023.10 - 2024.12
- Provided VIP-level service to high-profile guests, fostering long-term relationships
- Promoted to shift lead: assigned side work, trained new staff
- Operated efficiently in a high-volume environment during sold-out events and concerts
Guest/Service Advocate
Super Target
2022.08 - 2023.10
- Managed customer checkouts, returns, and handled complex guest & service issues
- Worked in the Drive-Up team, organizing orders for pickup
- Completed nightly freight reports organization
- Trained new employees in the Guest Services department
Server
Fresco’s Cocina Mexicana
2021.05 - 2022.08
- Delivered high level guest service by greeting, taking orders, and ensuring guest satisfaction
- Performed closing duties: sanitizing, sweeping, and completing assigned side work
Education
Bachelor of Science - Psychology
University of North Texas
Denton, Texas 2022.01 - 2024.01
Skills
- Exceptional customer service and communication skills
- Conflict resolution and problem-solving
- Efficient multitasker in fast-paced environments
- Ability to quickly learn new concepts and procedures
- Leadership and training experience
- Strong work ethic
Timeline
Server/ Shift Lead
Lava Cantina
2023.10 - 2024.12
Guest/Service Advocate
Super Target
2022.08 - 2023.10
Bachelor of Science - Psychology
University of North Texas
2022.01 - 2024.01
Server
Fresco’s Cocina Mexicana
2021.05 - 2022.08