Summary
Overview
Work History
Education
Skills
Timeline
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Mia Smith

Bachelor's of Science in Psychology
Lewisville

Summary

Dedicated customer service professional with 5 years of diverse experience in food service and retail. Background in psychology fuels passion for helping others, solving problems, and creating positive experiences. Excels in communication, conflict resolution, multi-tasking, and delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Server/ Shift Lead

Lava Cantina
10.2023 - 12.2024
  • Provided VIP-level service to high-profile guests, fostering long-term relationships
  • Promoted to shift lead: assigned side work, trained new staff
  • Operated efficiently in a high-volume environment during sold-out events and concerts

Guest/Service Advocate

Super Target
08.2022 - 10.2023
  • Managed customer checkouts, returns, and handled complex guest & service issues
  • Worked in the Drive-Up team, organizing orders for pickup
  • Completed nightly freight reports organization
  • Trained new employees in the Guest Services department

Server

Fresco’s Cocina Mexicana
05.2021 - 08.2022
  • Delivered high level guest service by greeting, taking orders, and ensuring guest satisfaction
  • Performed closing duties: sanitizing, sweeping, and completing assigned side work

Education

Bachelor of Science - Psychology

University of North Texas
Denton, Texas
01.2022 - 01.2024

Skills

  • Exceptional customer service and communication skills
  • Conflict resolution and problem-solving
  • Efficient multitasker in fast-paced environments
  • Ability to quickly learn new concepts and procedures
  • Leadership and training experience
  • Strong work ethic

Timeline

Server/ Shift Lead

Lava Cantina
10.2023 - 12.2024

Guest/Service Advocate

Super Target
08.2022 - 10.2023

Bachelor of Science - Psychology

University of North Texas
01.2022 - 01.2024

Server

Fresco’s Cocina Mexicana
05.2021 - 08.2022

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Mia SmithBachelor's of Science in Psychology