Cassidy Nguyen
Flowery Branch,GA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Shift Leader
Crumbl
Flowery Branch, Georgia
05.2025 - Current
- Supervised team members to ensure smooth operations during shifts.
- Trained new employees on company policies and procedures.
- Assisted in resolving customer complaints with effective solutions.
- Conducted safety checks to ensure compliance with health regulations.
- Coordinated daily tasks to meet operational goals and efficiency standards.
- Maintained cleanliness and organization of work areas for safety compliance.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Assessed reports and adjusted workflows to realign with targets.
- Analyzed sales data to identify trends and areas for improvement.
- Utilized POS systems efficiently for order processing and inventory management.
Shift Leader
Crumbl
Warner Robins, Georgia
01.2025 - 04.2025
- Supervised team members to ensure smooth operations during shifts.
- Scheduled staff to optimize coverage and maintain service quality.
- Monitored inventory levels and communicated needs to management.
- Assisted in resolving customer complaints with effective solutions.
- Coordinated daily tasks to meet operational goals and efficiency standards.
- Maintained cleanliness and organization of work areas for safety compliance.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
Crew Member
Crumbl
Flowery Branch, Georgia
04.2023 - 08.2024
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of work area and equipment for hygiene.
- Assisted customers with orders to ensure satisfaction and accuracy.
- Operated kitchen equipment safely following operational guidelines.
- Collaborated with team members during busy shifts to enhance efficiency.
- Stocked supplies and ingredients to support daily operations effectively.
- Followed procedures for food storage and handling to prevent waste.
- Learned company policies and procedures to perform tasks effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
Education
Bachelor of Science - Biochemistry
Mercer University
Macon, GA05-2028
High School Diploma -
West Hall High School
Oakwood, GA05-2024
Skills
- Laboratory techniques
- Data analysis
- Customer service
- Team management
- Time management
- Inventory management
- Cash handling
- Training and development
- Employee relations
- Assigning work
- Customer service focus
- POS system operation
Affiliations
- Apart of the Band Of Silver Marching Band in highschool along with clubs like Student Council, National Spanish Honor Society, Beta Club, HOPE, Tri M Music Honor Society, and the International Baccalaureate Program. Aside this, I also played tennis, soccer, and basketball for the school
- Participated in the Mercer University Marching band and the Tennis Club.
Timeline
Shift Leader
Crumbl
05.2025 - Current
Shift Leader
Crumbl
01.2025 - 04.2025
Crew Member
Crumbl
04.2023 - 08.2024
Bachelor of Science - Biochemistry
Mercer University
High School Diploma -
West Hall High School