CASSIDY ORSI

Fed infants according to individual feeding schedules and monitor their needs throughout the day.

changed diapers and maintained proper hygiene and cleanliness while providing compassionate personal care.

Engaged infants in age-appropriate play, interaction, and activities to encourage early development and social engagement.

Established and maintained consistent nap and rest routines, ensuring infants were comfortable and supervised.

Monitored infants throughout the day and responded promptly to their individual needs, cues, and changes in behavior.

Maintained a clean, organized and safe classroom environment while following daycare policies and safety procedures.

Communicated with parents and staff regarding infants daily activities, feeding, diapering, naps and overall well-being.

Demonstrated patience, dependability, attention to detail, and strong interpersonal skills while caring for multiple infants throughout the day.

• Resolved 40+ daily transportation inquiries by delivering accurate eligibility, routing, and scheduling guidance, reducing repeat call volume by an estimated 22%
• Investigated and corrected routing and scheduling discrepancies, minimizing service disruptions and enhancing on-time performance.
• Processed student transportation enrollments, ensuring compliance with program and documentation requirements.
• De-escalated complex service complaints using structured resolution techniques, maintaining high satisfaction scores and trust with families.

• Provided full-time caregiving for youngest daughter, ensuring daily needs, safety, and developmental support
• Managed schedules for meals, appointments, and activities, ensuring structured routine and timely support
• Provided compassionate care to elderly grandparents, assisting with daily living activities and enhancing mobility
• Monitored health and well-being through medication reminders and observation of condition changes, facilitating proactive care
• Coordinated medical appointments and communicated with healthcare providers.
• Maintained a clean, safe, and organized home environment for dependents
• Demonstrated strong multitasking, time management, and problem-solving skills in a caregiving role.

Provided full-time caregiving for youngest daughter, ensuring daily needs, safety, and developmental support Managed schedules including meals, appointments, and activities to maintain a structured routine Delivered compassionate care to elderly grandparents, assisting with daily living activities and mobility Monitored health and well-being, including medication reminders and observing changes in condition Coordinated medical appointments and communicated with healthcare providers as needed Maintained a clean, safe, and organized home environment for dependents Demonstrated strong multitasking, time management, and problem-solving skills in a caregiving role.

• Conducted in-depth compliance and policy reviews on 50+ cases per day for LinkedIn, contributing to a documented 70% reduction in policy violations.
• Partnered with policy, safety, and escalation teams to refine review thresholds and handling protocols for high-risk content.
• Collaborated with policy, safety, and escalation teams to enhance review thresholds and handling protocols for high-risk content.
• Developed streamlined categorization workflows, reducing turnaround time by 68% while ensuring accuracy and audit readiness.

• Coordinated administrative operations across three care facilities, focusing on recruiting, onboarding, scheduling, and regulatory compliance.
• Authored and managed job postings across multiple platforms, ensuring applicant reach and improving candidate flow.
• Developed and managed job postings across multiple platforms to enhance applicant reach and streamline candidate flow.
• Oversaw HIPAA-compliant personnel and compliance records, ensuring audit readiness and strict adherence to state and federal regulations.

• Directed front desk and guest service operations in high-volume hotels serving 100+ guests per shift, ensuring seamless service during peak demand.
• Promoted to Assistant Front Desk Manager based on leadership performance, service recovery outcomes, and team development results.
• Managed staffing schedules, training, and daily operations, effectively resolving guest escalations across phone, digital, and in-person channels.
• Supported revenue and loyalty initiatives by promoting Marriott Bonvoy, Hilton Honors, and branded credit cards, enhancing guest retention and upsell opportunities.