Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Viangely González Lopez

Fort Worth,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Lead Teacher

Cambridge Christian Academy
02.2022 - 03.2023
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Around the clock sanitation/disinfection

Logistics Specialist

Carvana
04.2021 - 11.2021
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.

Bilingual CSR

PLS Check Cashing
04.2019 - 08.2020
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Answered calls per day in busy, fast-paced office for both English and Spanish speaking customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Diploma - Esthetics

Ogle School of Hair Skin Nails - Hurst
Hurst, TX
05.2023

Diploma -

Saginaw High School
Saginaw, MI
05.2017

Skills

  • Customer Experience
  • Maintaining Clean Work Areas
  • Customer Satisfaction
  • Cash Register Operations
  • Social Media Platforms
  • Fast learner when shown properly

Languages

Spanish
Native or Bilingual

Timeline

Lead Teacher

Cambridge Christian Academy
02.2022 - 03.2023

Logistics Specialist

Carvana
04.2021 - 11.2021

Bilingual CSR

PLS Check Cashing
04.2019 - 08.2020

Diploma - Esthetics

Ogle School of Hair Skin Nails - Hurst

Diploma -

Saginaw High School

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Viangely González Lopez