Cassidy Perkins
Newton Grove,NC
Summary
Detail-oriented and methodical Billing Specialist offering 3 years of experience in related roles and 7 years of Account Management experience. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Smith Anderson Law Firm
Raleigh, NC
12.2021 - Current
- Research and resolve billing discrepancies to enable accurate billing.
- Work with multiple departments to check proper billing information.
- Assist colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Contribute to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhance customer satisfaction with timely and accurate invoice generation.
- Strengthen client relationships through effective communication regarding billing issues and concerns.
- Use data entry skills to accurately document and input statements.
- Process payments via telephone with focus on accuracy and efficiency.
- Assisted with new software implementation from Elite Enterprise to Elite 3-E.
- Manage E-billing from invoicing to settlement of reductions and appeals.
- Complete Audit Requests and Accruals.
- Generate reports for Accounts Receivable information.
- Manage cost uploads including Express mail, postage charges, and data storage charges.
Account Manager
Proserve Fire Protection
Fuquay-Varina, NC
06.2018 - 12.2021
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Disbursed petty cash by recording entries and verifying documentation.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Acted as first point of contact and set appointments for prospective clients.
- Established rapport with callers to build loyalty and support retention goals.
- Submitted Weekly reports on payroll activities.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Managed payroll data entry and processing for 18 employees to comply with predetermined company guidelines.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Account Manager
Pye Barker
Raleigh, NC
01.2016 - 06.2018
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Checked prices and calculated totals for accurate invoice processing.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
- Scheduled activities for 10 service personnel.
- Submitted Weekly reports on payroll activities.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained consistent knowledge of multi-state and local tax regulations.
Education
Mooresville Senior High School
Mooresville, NC05.2003
Skills
- Strategic Account Planning
- Problem-Solving
- Relationship Building
- Account Management
- Teamwork and Collaboration
- Documentation and Reporting
- Time Management
- E-Billing
Timeline
Billing Specialist
Smith Anderson Law Firm
12.2021 - Current
Account Manager
Proserve Fire Protection
06.2018 - 12.2021
Account Manager
Pye Barker
01.2016 - 06.2018
Mooresville Senior High School