Cassidy Pollock
Eau Claire
Summary
Pre-veterinary Biology student at the University of Wisconsin–Eau Claire with hands-on experience in emergency veterinary medicine, animal handling, client communication, and equine-assisted therapy programs. Experienced working with dogs, cats, and horses in fast-paced clinical and animal-care environments. Strong background in customer service, teamwork, leadership, and patient care. Seeking to further develop clinical skills while pursuing a Doctor of Veterinary Medicine (DVM) degree.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Advocate Technichian
Allied Emergency Veterinary Services
Eau Claire, WI
10.2025 - 05.2026
- Advocated for clients' needs, ensuring clear communication between pet owners and veterinary staff.
- Developed and maintained strong relationships with clients to enhance satisfaction and trust.
- Implemented efficient client intake processes, reducing wait times and improving service delivery.
- Coordinated emergency case management, streamlining communication among veterinary specialists and clients.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
Veterinary Assistant
Allied Emergency Veterinary Services
Eau Claire, WI
05.2026 - Current
- Obtain patient histories and communicate medical concerns to veterinarians and technicians.
- Assist with animal restraint and handling during examinations, diagnostics, and treatments.
- Support laboratory procedures, radiography, emergency patient care, and general nursing tasks.
- Prepare treatment estimates and discuss financial options with clients.
- Maintain accurate medical records and provide compassionate client support during emergencies.
- Collaborate with veterinarians, technicians, and support staff to deliver high-quality patient care.
Pack Leader
Leader of the Pack Doggie Daycare
Sun Prairie, WI
06.2020 - 11.2025
- Supervised dog play groups consisting of multiple breeds, sizes, and temperaments
- Performed bathing, brushing, nail trims, ear cleanings, and other husbandry tasks.
- Assisted customers with check-in/check-out and maintained accurate records.
- Administer medications and maintain feeding, exercise, and enrichment schedules.
- Communicate regularly with owners regarding pet health and well-being.
- Mentored junior staff on animal handling techniques and customer service best practices.
Pet Sitter
Self-employeed
Eau Claire, WI
08.2024 - Current
- Provide in-home care for dogs, cats, and birds.
- Provided daily care for pets, ensuring safety and well-being during owner absences.
- Developed personalized pet care plans to accommodate individual needs and preferences.
- Administered medications and managed special dietary requirements effectively.
Bartender / Food & Beverage Staff
The Oaks Golf Course
Cottage Grove, WI
05.2024 - 09.2024
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Crafted and served a diverse range of beverages, ensuring customer satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Student Development Representative
UW–Eau Claire Telefund Team
Eau Claire, WI
02.2025 - 09.2025
- Contacted alumni to build engagement and solicit philanthropic support for university programs.
- Analyzed donor feedback to refine fundraising approaches and improve engagement.
- Strengthened relationships with alumni through personalized outreach initiatives.
Front Desk Attendant
UW–Eau Claire McPhee Strength and Performance Center
Eau Claire, WI
01.2024 - 05.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front desk area, enhancing overall visitor experience.
Education
Dual Credit
Blackhawk Technical College
06-2023
Bachelor of Science - Biology, Pre-Veterinary Track
University of Wisconsin–Eau Claire
Eau Claire, WI05-2027
Skills
- Animal Handling & Restraint
- Client Communication
- Medical Record Documentation
- Laboratory Assistance
- Radiography Assistance
- Medication Administration
- Customer Service
- Team Collaboration
- Social Media Management
Certification
- Recover CPR & BLS Certification (Valid through March 2028)
- Pet First Aid & CPR Certification, American Health Training (Valid through September 2027)
Volunteering And Clubs
Pre-Veterinary Club | UW–Eau Claire, WI
Secretary & Treasurer | September 2026-May 2027
- Manage club finances and track organizational expenditures.
- Coordinate communication among members through email and Blugold Connect.
- Create promotional content and manage social media outreach.
- Assist in planning meetings, educational events, and professional development opportunities.
Trinity Equestrian Center | Eau Claire, WI
Side Walker Companion | November 2025–Present
- Provide physical and emotional support for riders participating in equine-assisted therapy programs.
- Assist participants with mounting, dismounting, and riding activities.
- Maintain a safe, welcoming, and inclusive environment for individuals with diverse abilities.
- Assist with horse care, grooming, and equipment management.
- Completed 30+ volunteer service hours.
Veterinary Shadowing
- Completed 21+ hours observing veterinary professionals in clinical settings.
- Gained exposure to patient examinations, diagnostics, treatment planning, and surgical procedures.
Timeline
Veterinary Assistant
Allied Emergency Veterinary Services
05.2026 - Current
Client Advocate Technichian
Allied Emergency Veterinary Services
10.2025 - 05.2026
Student Development Representative
UW–Eau Claire Telefund Team
02.2025 - 09.2025
Pet Sitter
Self-employeed
08.2024 - Current
Bartender / Food & Beverage Staff
The Oaks Golf Course
05.2024 - 09.2024
Front Desk Attendant
UW–Eau Claire McPhee Strength and Performance Center
01.2024 - 05.2024
Pack Leader
Leader of the Pack Doggie Daycare
06.2020 - 11.2025
Dual Credit
Blackhawk Technical College
Bachelor of Science - Biology, Pre-Veterinary Track
University of Wisconsin–Eau Claire