Cassidy Ponder
Gentry,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Implementation Analyst
Körber Supply Chain
Remote
07.2023 - Current
- Enhanced client satisfaction by providing timely support and assistance during the implementation process to both the client and the project manager.
- Managed client/carrier setups and configurations through MSI
- Managed JIRA tickets for carrier contracts and EDI setups
- Setup audit rules and custom defined field configurations
- Managed historical data uploads
- Collaborate with inter departments are Körber to deliver on client solutions.
- Assisted the Integration team with EDI configuration setups, completing Trading Partner Profiles for carriers, and testing transmitted inbound EDI documents.
- Assisted the Integration team with troubleshooting EDI issues and working through these issues with the carrier so files can be resubmitted correctly.
- Assisted the Client Solutions team with monthly accrual reporting and weekly pay run reporting for 21 clients.
- Assisted the Client Solutions team with GL Coding and making updates to the GL scripts for clients to correct their systematic coding.
Supply Chain Analyst
Hub Group, INC
02.2022 - 07.2023
- Optimized execution of supply chain by forecasting, scheduling orders, and balancing inventory levels for over 25 accounts while maintaining revenue of $20M.
- Maintained SAP ERP daily to ensure daily reports are measuring at 100%.
- Manage our weekly Walmart Order Files by use of Excel based Macros to be utilized by multiple internal departments.
- Pro-actively review daily order level data; recommend improvement and implement changes.
- Increased inventory accuracy by performing inventory audits, recording results, and measuring trends.
Contracts Specialist
Maynard, INC
05.2020 - 02.2022
- Oversaw full contract administration processes for over $1.2 million in yearly revenue.
- Ensured all government documents were being entered into a controlled environment database using 585 ERP Software.
Customer Experience Manager
J.B. Hunt Transport INC
06.2019 - 05.2020
- Created and handled all customer monthly reports to ensure revenue increasing and cost saving practices were being utilized. These reports included Quarterly Business Reviews, Monthly Service Updates, Retention Updates, and Commitment Updates.
- Developed new employees and on-going performance assessment of current employees.
Customer Experience Representative
J.B. Hunt Transport, INC
07.2018 - 06.2019
- Provided full coverage and support to over 50 National Accounts to ensure day to day operations were being handled to the highest level of excellence.
Customer Experience Specialist
J.B. Hunt Transport, INC
12.2017 - 07.2018
- Initiated new appointment scheduling processes that resulted in the increase of service scores month over month by 10%.
Education
Associates - Business Administration and Management
Northwest Arkansas Community College
Bentonville, AR05.2017
Skills
- Advanced in MS Excel including PivotTables, VLOOKUP, and Macros
- SAP ERP and Supply Chain Software
- OTIF and SQEP
- Inventory Management Procedures
- Logistics and Supply Chain
- Punctual and Dependable
- Efficiency Improvement
- Warehouse Management Systems
- Leadership and Training
Timeline
Implementation Analyst
Körber Supply Chain
07.2023 - Current
Supply Chain Analyst
Hub Group, INC
02.2022 - 07.2023
Contracts Specialist
Maynard, INC
05.2020 - 02.2022
Customer Experience Manager
J.B. Hunt Transport INC
06.2019 - 05.2020
Customer Experience Representative
J.B. Hunt Transport, INC
07.2018 - 06.2019
Customer Experience Specialist
J.B. Hunt Transport, INC
12.2017 - 07.2018
Associates - Business Administration and Management
Northwest Arkansas Community College
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