Cassidy Quinn
Sagamore Beach
Summary
Compassionate case management professional with hands-on experience in resident liaison services, elder services, housing support, and community-based care. Skilled in discharge planning, care coordination, and connecting individuals to critical resources including housing, healthcare, and social services. Proven ability to support individuals facing homelessness, addiction, and complex medical needs. Known for strong communication, problem-solving, and building trusting relationships with clients, families, and interdisciplinary teams. Dedicated to advocating for vulnerable populations and improving quality of life through person-centered care.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Community Impact Coordinator
Poah Communities
01.2026 - Current
- Resident Liaison
- Coordinate supportive services and resource referrals for residents and families, including rental, utility, food, and emergency assistance programs to promote housing stability and crisis prevention.
- Serve as the primary liaison between residents, property management, and community service providers, addressing resident concerns, advocating for resident needs, and fostering a safe, supportive community environment.
- Lead housing stabilization efforts by assisting with lease compliance, late rent concerns, housekeeping issues, reasonable accommodation requests, and temporary resident relocations.
- Maintain resident databases and documentation while ensuring compliance with HUD regulations, Fair Housing laws, ADA requirements, EIV policies, mandated reporting procedures, and community lease standards
- Develop and implement resident service programs and community engagement initiatives.
Community Transition Liaison
Elder Services of Cape Cod and Islands
02.2024 - 01.2026
- Social Work
- Case Management
- Documentation
- Working with adults suffering from homelessness and addiction in rehabilitation facilities
- Support nursing facility residents transition back to the community, assisting in discharge planning
- Assess individuals needs
- Assist in barriers of finding affordable housing or required care
- Arranging services
- Connect residents with state and local programs
- Assist with housing applications
- Coordinate with social workers
- Providing guidance and support to families navigating care for their loved ones.
Home Health Aide
Home Sweet Home
Norwell
03.2021 - 09.2025
- Documented provided care, submitting notes and information to supervisor.
- Administered medication on time using schedules and reminders.
- Aided patients with ambulation and exercise.
- Protected clients during transfers between seating, beds and wheelchairs.
- Provided comfort care with turning and positioning.
- Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity.
- Minimized safety hazards, arranging living spaces to meet patient needs.
- Recognized emergency situations and managed following procedures.
- Maintained tidy and inviting home environments with regular cleaning, trash removal and laundry assistance
Hospice Clinical Team Assistant
Norwell Visiting Nurses Association
Norwell
05.2022 - 02.2024
- Administration
- First line of communication for families and medical facilities
- Creating contracts for patient transfers, respite, and durable medical equipment
- Arrange ambulance transfers
- Ordering medical equipment for patients homes and facilities
- Running reports and creating agendas for weekly Interdisciplinary Team Meetings
- Working daily with Social Workers, Nurses, Spiritual Services, and Volunteers to ensure our team and patients are satisfied and attended to
Education
Bachelor of Science - Business
Southern New Hampshire University
09.2023 - 05.2026
Skills
- Case documentation
- Case Management
- Family dynamics support
- Communication Skills
- Ability to Learn and Adapt Quickly
- Conflict Resolution
- Responsive Body Language
- Time Management
- Charismatic Personality
- Computer Skills
- Attention to Detail
- Leadership
Timeline
Community Impact Coordinator
Poah Communities
01.2026 - Current
Community Transition Liaison
Elder Services of Cape Cod and Islands
02.2024 - 01.2026
Bachelor of Science - Business
Southern New Hampshire University
09.2023 - 05.2026
Hospice Clinical Team Assistant
Norwell Visiting Nurses Association
05.2022 - 02.2024
Home Health Aide
Home Sweet Home
03.2021 - 09.2025