Cassidy Roche
Fort Collins,CO
Summary
I excel in customer relations and team motivation. Skilled in problem-solving and retail operations, I enhanced customer satisfaction through effective complaint resolution and fostered a collaborative work environment, leading to improved team performance and client retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Amazing Lash Studio
Fort Collins, CO
05.2023 - 05.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Esthetician
Massage Envy
Fort Collins, CO
05.2022 - 05.2023
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Stocked treatment rooms with proper supplies.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
Front Desk Receptionist
Massage Envy
Fort Collins, CO
05.2019 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Educating clients about Massage Envy's services, promoting memberships, and encouraging homecare retail purchases
Education
Associates Of Science - Law
Community College of Denver
Denver, COCertified Esthetician -
Hair Dynamics
Fort Collins, CO09.2015
High School Diploma -
Centennial High School
Fort Collins, CO05.2014
Skills
- Problem-solving
- Team motivation
- Customer relations
- Time management
- Retail operations
- Team building
- Customer rapport
- Sales strategies
- Teamwork and collaboration
Certification
Chemical peels
Microdermabrasion
Timeline
Assistant Manager
Amazing Lash Studio
05.2023 - 05.2024
Esthetician
Massage Envy
05.2022 - 05.2023
Front Desk Receptionist
Massage Envy
05.2019 - 05.2022
Associates Of Science - Law
Community College of Denver
Certified Esthetician -
Hair Dynamics
High School Diploma -
Centennial High School