Cassidy Romero
Latham,NY
Summary
Enthusiastic, hard-working and dedicated are just a few words I would use to describe myself. I started working within fast food and restaurants as soon as they would allow me to work legally. During this time I apply my personability skills with problem solving skills to provide above and beyond experiences for guests. I am always ready to assist co-workers and managers with anything I can help with and I hope to continue to use my skills to not only bring joy to individuals but benefit the common goal of the company I choose to work for. I believe successful work is work done with passion, pride, and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wing Certified Trainer
Buffalo Wild Wings
Clifton Park, NY
10.2023 - Current
- Provide new employees with information on how to perform server tasks properly.
- Encourage upselling and providing a quality experience to guests.
- Educate new employees about health and safety hazards within the restaurant.
- Evaluate the performance of new employees and provide feedback on their tasks.
Bartender and Server
Buffalo Wild Wings
Clifton Park, NY
09.2021 - Current
- Checked identification cards for proof of age prior to serving alcoholic beverages and ensured safe alcohol consumption.
- Greeted customers and provided excellent customer service.
- Worked with a team in order to effectively offer a good experience to guests.
- Maintained knowledge of bar drinks and followed periodic menu changes.
Team Leader
Burger King
Clifton Park, NY
12.2019 - 09.2021
- Encouraged positivity, teamwork, and accurate fast paced work.
- Communicated with management and co-workers about new product, protocol, and team building events.
- Improved customer satisfaction while effectively handling customer complaints.
Crew Member
McDonald's
Clifton Park, NY
03.2019 - 09.2019
- Worked with a team of people to ensure a good guest experience.
- Multitasked while solving problems without guidance
Education
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
Troy, NY05-2022
High School Diploma -
Shenendehowa High School
Clifton Park, NY06-2020
Bachelor of Arts - Business Administration
University At Albany
Albany, NYSkills
- Customer Service
- Team Exercises
- Personal Branding
- Multitasking
- Critical thinking
- Problem solving
- Sales
Accomplishments
- Stuyvesent Scholarship reciepient
- New York Capital Region Hispanic Mentorship Award Recipient
Certification
- Serve Safe certification
References
References available upon request.
Timeline
Wing Certified Trainer
Buffalo Wild Wings
10.2023 - Current
Bartender and Server
Buffalo Wild Wings
09.2021 - Current
Team Leader
Burger King
12.2019 - 09.2021
Crew Member
McDonald's
03.2019 - 09.2019
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
High School Diploma -
Shenendehowa High School
Bachelor of Arts - Business Administration
University At Albany