CASSIDY ST. CLAIR

Human Resources, Employee Relations & Compliance

• Developed and implemented HR policies and employee engagement strategies to strengthen workplace culture and enhance organizational effectiveness.
• Conducted internal investigations and managed complex employee relations issues, resolving workplace conflicts, identifying areas for improvement, and strengthening employee retention through proactive problem-solving.
• Managed full-cycle recruitment, onboarding, and new-hire training utilizing applicant tracking systems to streamline hiring and support workforce integration, engagement, and productivity.
• Delivered employee training on compliance and company policies while collaborating with leadership on strategic workforce planning aligned with business objectives.
• Oversaw performance management processes, including employee evaluations, ongoing feedback, and professional development initiatives to support accountability and success.
• Maintained accurate and confidential personnel records while conducting comprehensive audits to assess adherence with labor laws, identify deficiencies, and mitigate regulatory and operational risks.
• Supported organizational restructuring and change management to ensure operational continuity, minimize disruptions, and align workflows with strategic business objectives.
• Led cross-functional collaboration and process improvement initiatives to strengthen communication, standardize workflows, reinforce procedural compliance, enhance service delivery, and resolve operational challenges.

Claims Management & Investigation

• Investigated claim origins and causes by contacting relevant parties, gathering supporting details, and evaluating available evidence.
• Evaluated claims records to determine continued employment eligibility.
• Prepared and processed claims by entering, reviewing, and verifying required information to ensure completeness, and accurate documentation.
• Optimized workers' compensation claims management processes to facilitate timely case resolution, control claim-related costs, and improve operational efficiency.
• Managed claimant communications by providing timely status updates, responding to inquiries, and resolving concerns to enhance customer satisfaction and/or flag potentially fraudulent activity.

• Evaluated business opportunities and operational needs to support strategic decision-making and maintain consistent growth.
• Coordinated schedules, communications, daily operations, and deliverables across multiple concurrent projects to improve cross-functional collaboration and workflow efficiency.
• Facilitated business meetings to address challenges, develop practical solutions, and improve processes.
• Assessed client workflows to identify prospects, recommend improvements, and enhance service delivery.

• Built tailored insurance solutions by conducting comprehensive risk assessments to evaluate client needs and develop tailored insurance solutions with appropriate coverage levels.
• Generated new business through prospecting, referrals, and consistent follow-up with qualified leads.
• Increased monthly sales by delivering persuasive product presentations, highlighting coverage benefits, and exceeding revenue targets through strategic upselling and cross-selling of insurance products and services.
• Achieved daily call volume targets of 100 calls while maintaining effective customer communication.
• Processed policy changes, endorsements, and cancellations while maintaining detailed account documentation.

• Trained new staff on customer support expectations, processes, and maintaining service standards.
• Managed opening and closing procedures, including equipment checks, cleaning routines, and stock organization.
• Built strong relationships with regular customers through attentive service, remembering preferences, and ensuring smooth daily operations.

• Governed dining area with natural leadership talents and organizational strategies focused on maintaining attentive, friendly guest service.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
• Ensured compliance with industry-specific regulations and standards.

• Processed and fulfilled new orders and returns accurately and promptly while providing recommendations to improve customer satisfaction and identify additional product needs.
• Maintained and organized records related to sales, returns and inventory availability.
• Trained and developed new sales team associates in products, selling techniques and company procedures.

• Honor Roll
• Advanced Placement