Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Straub

Grand Rapids,MI

Summary

Loyal, dedicated manager and leader with extensive experience at Qdoba Eats, adept in customer service and inventory control. Excelled in elevating customer satisfaction and streamlining operations, showcasing decision-making and team development skills. Achieved consistent sales growth through effective employee training and mentoring, embodying a commitment to excellence and efficiency. enhancing team performance and customer satisfaction. Leveraging skills in inventory control and employee training, I drove sales growth and operational efficiency. My commitment to quality assurance and workplace safety fostered a positive and productive environment, showcasing my ability to motivate and achieve results.

Overview

14
14
years of professional experience

Work History

Shift Manager

Qdoba Eats
09.2014 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Well experienced in cash handling, reporting cash data, and making deposits.
  • Experience in excel and word documents, created and maintained catering spreadsheets.

Kitchen Staff Member

Craig’s Cruisers
12.2010 - 09.2014
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.

Education

GED -

East Kentwood High School
Kentwood, MI
05.2013

Skills

  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Workplace Safety
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Team Development
  • Quality Assurance
  • Inventory Control
  • Schedule Management
  • Sales Strategies
  • Customer Service
  • Critical Thinking
  • Budgeting and forecasting

Timeline

Shift Manager

Qdoba Eats
09.2014 - Current

Kitchen Staff Member

Craig’s Cruisers
12.2010 - 09.2014

GED -

East Kentwood High School

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Cassidy Straub