CASSIE AGUIRRE
San Diego,CA
Summary
Results-focused Center Manager with strengths in Inclusive Health Practices, Workflow Optimization, and Leadership. Self-motivated leader who excels in communication and collaboration. Focused on team resilience and improving team experience through standardization work. Adept at managing concurrent objectives to promote efficiency and influence positive change.
Overview
8
8
years of professional experience
Work History
Health Center Manager
Planned Parenthood, PPPSW
03.2016 - Current
- Oversee daily operations of a Health Center that serves 350 people per week, pre-COVID
- Motivate and lead the team to work together and achieve goals, while keeping up morale during a global pandemic
- Plan and execute bi-weekly strategies and tactics to continue to work towards meeting and exceeding Health Center goals efficiently
- Utilize effective Change Management Strategies to ensure the success of change needed to improve efficiency, revenue, and team and patient experiences
- Maximize Revenue by streamlining Health Center flow to support increasing volume
- Ensure Inclusive Health Practices are being used to support patient satisfaction and quality of care
- Ensure all practices are in line with State and Federal regulations, as well as PPFA standards of practice and care
- Work Groups and Collaboration
- Disruptive People
Disruptive Behavior Workgroup
Planned Parenthood
03.2021 - Current
- Collaborate with leaders across many different departments to create tangible and actionable ways to improve our patient and staff experiences regarding disruptive people in our health centers
- Directly worked with Security and Training Departments to create and develop the content for training all health center staff in De-escalation Tactics
- Co-facilitated trainings for our Center Managers and PFCs as well as provided ongoing support to Center Managers for training their staff.
- Directly providing input on how to measure the outcome of this work,
- Creating content designed for ongoing trainings in our health centers.
Council Member
DE&I
12.2020 - Current
- Collaborate with others to discuss actionable ways to expand our organization’s focus on Diversity, Equity, and Inclusion to create positive change for our teams, patients, and communities.
Skills
- Inclusive Management Practices
- Workflow Optimization
- Collaboration
- Results-Focused
- Change Management
- Organizational Goal Development
- Operational Efficiency
- Corrective Actions
- Improvement Strategies
- Planning and Prioritization
Timeline
Disruptive Behavior Workgroup
Planned Parenthood
03.2021 - Current
Council Member
DE&I
12.2020 - Current
Health Center Manager
Planned Parenthood, PPPSW
03.2016 - Current