Wendy Wallace
Feasterville,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
23
23
years of professional experience
Work History
Health Center Manager
Planned Parenthood
Warminster, Pa.
06.2008 - 05.2024
- Patient registration, Data entry
- Coding and Billing
- Bank deposits
- Verification of insurance through Navinet and Compass
- Handled payment transactions
- Monitored inventory levels of medical supplies and equipment used in daily operations of the health center; placed orders when necessary.
- Resolved conflicts between staff members or patients in a timely manner while maintaining confidentiality of all parties involved.
- Maintained accurate records of patient visits and treatments to ensure proper billing practices were followed.
- Participated in strategic planning initiatives aimed at improving access to healthcare services offered by the health center.
- Ensured quality assurance standards were met throughout the health center's services.
- Created reports detailing key metrics related to patient visits, financial performance, operational effectiveness.
- Scheduled appointments for patients according to their needs and preferences.
- Managed financial resources and budgeting for the health center.
- Provided leadership and guidance to staff members on a wide range of topics, such as patient care, customer service, safety protocols.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Maintained a safe working environment for staff members.
- Addressed patient concerns and resolved issues promptly.
- Conducted regular audits to assess operational effectiveness.
- Coordinated staff recruitment, training, and performance evaluations.
- Ensured compliance with healthcare regulations and laws.
Server, Trainer
Olive Garden/Smokey Bone
Willow Grove, Pa.
01.2006 - 08.2009
- Present menu and suggest choices to restaurant patrons
- Pick-up and deliver items from bar, kitchen, and service area
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Total charges; issue bills; accept payment; return change or credit card
- Maintain excellent customer service relationship
- Responsible for recommending repairs for restaurant safety hazards
- Certified Trainer Trained new employees for employment
- Helped prep food
- Cleaned and closed the restaurant
- Helped management with computer transactions
- Made daily seating arrangements for servers
Server
Lone Star Steak House
Langhorne, pa
08.2001 - 04.2006
- Maintain excellent customer service
- Kept station and restaurant well organized
- Pick up and deliver food and drinks to guest
- Handled cash and credit card transactions
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
Education
Medical Office Administration, Diploma Received - Medical Insurance Coding And Billing
CHI Institute
01-2008
Skills
- Customer service skills
- Scheduling and registration
- CPT and ICD-9 Coding
- Medical Transcription
- CPR/First Aid
- Medical Terminology
- M/S Word, Excel, Power Point
- Medisoft, Practisoft Programs
- Critical Thinking
- Employee Performance Evaluations
- Employee Supervision
- Financial Reporting Coordination
- Risk Management
- Employee Recruitment and Hiring
- Employee Work Scheduling
- Problem-Solving
- Staff Management
- Food Service Background
- Supervisory skills
- Stable work history
- POS system operations
- Cash Handling
- Food Preparation
Phone
215-364-1817, 267-231-3105
References
References upon request
Timeline
Health Center Manager
Planned Parenthood
06.2008 - 05.2024
Server, Trainer
Olive Garden/Smokey Bone
01.2006 - 08.2009
Server
Lone Star Steak House
08.2001 - 04.2006
Medical Office Administration, Diploma Received - Medical Insurance Coding And Billing
CHI Institute