Cassie Bachman
Campo,CO
Summary
Dynamic professional with a proven track record at Town of Campo, excelling in document preparation and customer service. Enhanced governance through policy development and organized town meetings. Leveraged tech-savvy skills to streamline payroll processes, achieving 20% efficiency improvement. Adept at fostering productive dialogue and resolving issues promptly, ensuring exceptional service delivery and client satisfaction. Proficient in QuickBooks, MS Office Suite, and Paycom Software.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Town Clerk
Town of Campo
06.2019 - Current
- Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
- Maintained accurate financial records, contributing to fiscally responsible budget management.
- Implemented a training and onboarding/offboarding program
- Proficient in payroll processing: End-to-end processing, payroll auditing, garnishments, direct deposits, payroll deductions, and final checks
- Assisted in the development of town policies and procedures, contributing to effective governance.
- Organized town meetings, facilitating productive dialogue among elected officials and constituents.
- Contributed to the preparation of annual reports highlighting accomplishments and progress within the municipality.
CNA
Southeast Colorado Hospital & LTCC
04.2005 - 11.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Supervisor
SUBWAY®Restaurants
01.2004 - 04.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Clerk
City Market
08.2003 - 12.2003
- Handled cash accurately and securely, ensuring proper financial controls were maintained at all times.
- Provided support during busy periods, working efficiently under pressure to maintain high standards of service delivery.
- Resolved customer complaints professionally, demonstrating commitment to client satisfaction at all times.
- Delivered excellent customer service, resulting in increased repeat business from satisfied clients.
- Ensured fuel station safety by performing regular equipment inspections and maintenance tasks.
Swing Manager
McDonald's
09.1997 - 08.2003
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
Bank Teller
Fellowship Credit Union
05.2001 - 02.2002
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
Education
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZ04-2026
High School Diploma -
Lamar High School
Lamar, CO05-1999
Skills
- Document preparation
- Legal compliance
- Administrative support
- Recordkeeping
- Payroll
- Tech-Savvy
Certification
SHRM-CP
Notary Public-State of Colorado
Timeline
Town Clerk
Town of Campo
06.2019 - Current
CNA
Southeast Colorado Hospital & LTCC
04.2005 - 11.2005
Supervisor
SUBWAY®Restaurants
01.2004 - 04.2005
Clerk
City Market
08.2003 - 12.2003
Bank Teller
Fellowship Credit Union
05.2001 - 02.2002
Swing Manager
McDonald's
09.1997 - 08.2003
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
High School Diploma -
Lamar High School