Cassie Bailey

Checking patients in and out for appointments

Uploading insurance

Scheduling appointments

Updating demographics

Scheduling referrals

Working an inbox

Answering phone calls

Answer calls for Geisinger Health Plan Insurance

Assist with sending new insurance cards, updating demographics, giving benefit information, transferring members to apply or to correct departments.

• Registered patients accurately, verifying demographics, insurance, and eligibility information.
• Scheduled appointments and coordinated referrals using electronic health record systems.
• Collected copays and updated financial information with attention to patient service.
• Explained registration forms, consent requirements, and access procedures clearly to patients.

• Greeted clients and managed front desk flow to create organized salon arrival experience.
• Answered incoming calls and directed inquiries to appropriate stylists or services.
• Scheduled and confirmed appointments using booking system to maintain accurate calendars.
• Processed customer payments and balanced daily transactions with attention to detail.

• Greeted guests promptly and delivered friendly, efficient table service.
• Took orders accurately and entered requests into point-of-sale system.
• Served Italian ice, custard, and specialty desserts with attention to presentation.
• Answered menu questions and recommended flavors, sizes, and toppings.