Cassie Battles
Kenton,OH
Summary
Reliable and charismatic bartender and supervisor with over 10 years of experience in customer service, education, and social services. Strong commitment to serving and educating others is evident in work performance. Exceptional multitasking and service skills. Highly skilled in self-management, consistently motivated to pursue personal growth. Passionate and capable of serving customers well and exceeding their expectations. Maintains poise and a sense of humor even in demanding environments, with a strong history of exceptional service in casual dining establishments.
Overview
11
11
years of professional experience
Work History
Supervisor/ Bartender
The Old Bag of Nails Pub
Marysville, OH
01.2017 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Librarian
Kenton Elementary School
Kenton, OH
01.2017 - 01.2021
- Increased library usage by developing engaging reading programs and promoting library resources to students, teachers, and staff.
- Shelved books and staffed both circulation and reference desks for library.
- Boosted reading interest among students by creating themed book displays featuring diverse genres, authors, and topics.
- Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.
- Maintained accurate records of all library transactions using integrated library management software systems efficiently.
Job Coach
RTC Employment Services
Bellefontaine, OH
01.2014 - 08.2017
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and confidence.
Education
AA in Writing and Literature -
James A. Rhodes State College
Lima, OH05.2016
Skills
Excellent communication
Effective at conflict resolution
Emotionally intelligent
Proficient at multitasking
Strong troubleshooting abilities
Reliable and honest
Training and mentoring
Excellent communication
Timeline
Supervisor/ Bartender
The Old Bag of Nails Pub
01.2017 - Current
Lead Librarian
Kenton Elementary School
01.2017 - 01.2021
Job Coach
RTC Employment Services
01.2014 - 08.2017
AA in Writing and Literature -
James A. Rhodes State College