Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melanie Meiers

Glendale,AZ

Summary

Successfully opened multiple bar locations in a timely and efficient manner, passing multiple health inspections.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Concessions Supervisor/bartender Manager

Delaware North
10.2023 - Current
  • Performed cashier duties accurately when required, processing transactions quickly without compromising customer experience.
  • Assisted customers with inquiries or special requests, demonstrating excellent customer service skills that contributed to repeat business opportunities.
  • Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
  • Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
  • Facilitated smooth transitions during shift changes, ensuring seamless handoff of responsibilities between team members.
  • Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
  • Addressed equipment issues promptly, coordinating repairs or replacements as needed to minimize downtime at the concession stand.
  • Conducted regular meetings with staff to discuss performance metrics, address concerns or suggestions for improvement, fostering a positive work culture.
  • Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
  • Evaluated employee performance regularly, providing constructive feedback to aid in personal development and enhance productivity.
  • Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
  • Analyzed sales data to make informed decisions on product offerings, optimizing menu selections according to consumer preferences.
  • Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
  • Streamlined inventory management for accurate stock levels and minimized waste, resulting in cost savings.
  • Increased revenue through upselling strategies and effective promotional activities at the concession stand.
  • Scheduled staff shifts strategically to accommodate peak times while remaining within labor budget constraints.
  • Developed strong relationships with vendors, negotiating favorable pricing terms, and ensuring timely deliveries of supplies.
  • Ensured proper food storage procedures were followed consistently for compliance with health codes and preservation of product quality.
  • Implemented effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss.
  • Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Planned and executed promotions and special events in close collaboration with management.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Served high customer volumes during special events, nights, and weekends.

OTB Teller/bartender

Delaware North
06.2022 - 10.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Hotel Front Desk Supervisor

La Quinta
05.2020 - 05.2021
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
  • Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Sales Associate

Bath and Body Works, Limited Brands
09.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Part Time Manager

Rue21
08.2018 - 08.2020
  • Enhanced productivity by implementing efficient time management strategies for team members.
  • Instituted a culture of continuous improvement where employees were encouraged to identify inefficiencies or bottlenecks in existing processes leading to ongoing enhancements of time management practices.
  • Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
  • Monitored and analyzed data to optimize scheduling processes, leading to enhanced resource utilization.
  • Conducted regular reviews of team progress against goals, adjusting timelines as needed to ensure successful outcomes were achieved consistently.
  • Created customized time tracking tools to monitor employee performance and identify areas for improvement.
  • Managed multiple complex projects simultaneously while maintaining superior attention to detail and meeting strict deadlines.
  • Cultivated a high-performance culture through effective delegation, coaching, and goal-setting techniques.
  • Acted as liaison between departments to facilitate communication and streamline work processes, improving overall efficiency.
  • Developed and managed schedules for optimal resource allocation, maximizing overall efficiency.

Education

Associates - Psychology

Glendale Community College
Glendale, AZ

Skills

  • Scheduling staff
  • Employee training
  • Food safety compliance
  • Menu planning
  • Promotions management
  • Point of sale systems
  • Customer service
  • Food prep
  • Marketing
  • Sanitary regulations
  • Multiple payment systems
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Food safety
  • Cash handling
  • Decision-making
  • Operational efficiency
  • Microsoft Excel
  • Hygiene practices
  • Safety training
  • Sanitation standards
  • Worker training
  • Self motivation
  • Food and beverage service
  • Professionalism
  • Staff management
  • Hiring and onboarding
  • Opening and closing procedures
  • Work area inspection
  • Inventory control
  • Inventory management
  • Point of sale POS software
  • Staff scheduling
  • Data entry software

Certification

Food handler managers certification

Title IV

Timeline

Concessions Supervisor/bartender Manager

Delaware North
10.2023 - Current

OTB Teller/bartender

Delaware North
06.2022 - 10.2023

Sales Associate

Bath and Body Works, Limited Brands
09.2020 - 04.2021

Hotel Front Desk Supervisor

La Quinta
05.2020 - 05.2021

Part Time Manager

Rue21
08.2018 - 08.2020

Associates - Psychology

Glendale Community College

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Melanie Meiers