Heather Hazard
Glendale,AZ
Summary
Certified Pharmacy Technician with over 10 years of successful experience in Mail Order, Retail, Specialty, Out-Patient and In-Patient Pharmacy settings. Recognized consistently for performance and contributions to company's success in providing excellent patient care.
Overview
14
14
years of professional experience
1
1
Certificate
1
1
State License
Work History
Team Lead - Pharmacy Technician III
Mayo Clinic
10.2024 - Current
- Leads cross-functional teams to enhance patient care and streamline operational workflows.
- Facilitates regular team meetings to foster communication, address concerns, and drive engagement.
- Promotes a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coach team members in techniques necessary to complete job tasks.
- Work different stations to provide optimal coverage and meet production needs.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve patient care goals collectively.
Pharmacy Technician II
Mayo Clinic
07.2023 - 10.2024
- Compounds sterile admixtures for Chemotherapy and Non-Hazardous drugs
- Assists in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increases overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performs cycle counts
- Uses BD Logistics to obtain medications for Pyxis and room stock
- Helps maintain inventory levels by ordering supplies through PAR
- Responsible for the monthly terminal clean
Acute Pharmacy Technician
Banner Thunderbird Medical Center
06.2021 - 07.2023
- Compounded non-sterile medication products. Understanding and appropriately following all product worksheets/recipes for documentation and check processes.
- Performed compounding and labeling of intravenous non-hazardous compounds using proper sterile and aseptic technique as appropriate.
- Understands and adheres to all applicable USP compounding guidelines
- Handled narcotic medications following all federal and legal requirements as set through policy and procedure
- Used automated dispensing technology restock medications to nursing and ancillary areas.
- Restocked medications to all areas outside automated dispensing technology including trays, code carts and emergency boxes.
- Troubleshoots Pyxis malfunctions for Nursing staff.
Senior Pharmacy Technician
PillPack Pharmacy
10.2020 - 04.2021
- Rx Acquisition - called patients' current local pharmacies to transfer in prescriptions to PillPack and Amazon Pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles in Zendesk and Singleview to include current information such as medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Lead Pharmacy Technician
Shields Health Solutions/ Dignity Health
12.2019 - 09.2020
- Managed high volume workflow/scheduling for Specialty Pharmacy
- Managed Specialty Pharmacy Inbox, main source of communication and coordination with Pharmacy Liaisons with reference to refills and shipments of patient's medications.
- Was go-to for resolving complex patient complaints
- Resolved communication problems between Pharmacy staff and Liaisons, improved operations via gap analysis and provided exceptional client support.
- Worked with Specialty patients to understand needs and provide exceptional legendary patient care.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients to avoid insurance audits.
- Remotely assisted Pharmacy Liaisons with troubleshooting insurance claim issues and delivery exception issues.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Located and measured/counted out medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Increased customer satisfaction by resolving medication shipment issues.
Certified Pharmacy Technician
Frys Food and Drug
07.2019 - 10.2019
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 100 prescriptions daily in retail pharmacy environment.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
Certified Pharmacy Technician
Banner Family Pharmacy
03.2017 - 04.2018
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Set up and modified patient profiles in Cerner to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Certified Pharmacy Technician
Express Scripts
03.2015 - 03.2017
- Stocked, labeled and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Counted, measured and compounded medications following standard procedures.
Clinical Pharmacy Technician
Humana
07.2013 - 02.2015
- Answered over 100 incoming phone calls daily and addressing questions from customers and healthcare providers in timely manner.
- Facilitate positive service and pharmaceutical outcomes.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Processed incoming drug orders.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated instructions to patients or caregivers.
Pharmacy Technician / CU Specialist
Walgreens Central Pharmacy Operations
06.2012 - 07.2013
- Completed data entry tasks with accuracy and efficiency.
- Processed incoming drug orders.
- Typed up over 100 prescriptions per day in 36 seconds (and under) both meeting and exceeding Pharmacy time frame targets.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Performed more than 100 hourly 10-key actions while maintaining under 3% error rate.
- Applied data entry knowledge and Sig Code skills to resolve indecipherable or garbled messages.
Education
GED -
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ02.2012
Skills
- Types 90 WPM
- Detail Oriented
- Pyxis
- Aseptic Technique
- Drug inventory management
- Medication Storage and Labeling
- Manual and Automated Medication Dispensing
- Medical Insurance Knowledge
- Problem resolution
- Proficient with Pharmacy Database systems
- Pharmacy protocols
- Customer care standards
- Pharmacy law knowledge
Certification
Certified Pharmacy Technician (PTCB)
Number: 10009515
Issued: April 2013 Expires: July 2025
AZ Board of Pharmacy Tech License
# T032298
Issued: 06/25/12 Expires: 10/31/24
Timeline
Team Lead - Pharmacy Technician III
Mayo Clinic
10.2024 - Current
Pharmacy Technician II
Mayo Clinic
07.2023 - 10.2024
Acute Pharmacy Technician
Banner Thunderbird Medical Center
06.2021 - 07.2023
Senior Pharmacy Technician
PillPack Pharmacy
10.2020 - 04.2021
Lead Pharmacy Technician
Shields Health Solutions/ Dignity Health
12.2019 - 09.2020
Certified Pharmacy Technician
Frys Food and Drug
07.2019 - 10.2019
Certified Pharmacy Technician
Banner Family Pharmacy
03.2017 - 04.2018
Certified Pharmacy Technician
Express Scripts
03.2015 - 03.2017
Clinical Pharmacy Technician
Humana
07.2013 - 02.2015
Pharmacy Technician / CU Specialist
Walgreens Central Pharmacy Operations
06.2012 - 07.2013
GED -
Maricopa Community Colleges - Chandler-Gilbert Community College