ELIZABETH RODRIGUEZ
Orlando
Summary
Detail-oriented Customer Service Specialist with over 9 years of experience in resolving account and service issues. Consistently meets productivity goals while staying informed on company offerings. Excels in delivering relevant information and effective problem resolution, contributing to team success through strong communication and active listening skills.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Kohl's
Orlando
06.2024 - Current
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance customer satisfaction.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Implemented visual merchandising strategies to elevate store presentation and attract customer attention effectively.
- Collaborated with store management to plan and execute seasonal promotions and sales events, driving customer engagement.
- Trained new associates on product knowledge and sales techniques, ensuring seamless integration into team operations.
Customer Service Representative
Amazon
Orlando
10.2016 - Current
- Managed high-stress situations, resolving disputes while maintaining professionalism.
- Improved resolution time with effective problem-solving for customer complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced resolution time through effective problem-solving for customer complaints.
- Conducted follow-ups with customers on resolved issues to ensure high standards of service.
Skills
- Point of sale
- Professional telephone demeanor
- Strong verbal communication
- Follow-up skills
- Types 90 WPM
- Computer proficiency
- Creative problem solving
- Self-starter
Timeline
Retail Sales Associate
Kohl's
06.2024 - Current
Customer Service Representative
Amazon
10.2016 - Current