Cassie Breuer
Apple Valley,MN
Summary
Dedicated worker with a proven track record at City of Apple Valley and 196 Swims, enhancing guest experiences and expanding water safety education. Skilled in CPR and adept at fostering teamwork, I significantly increased swim lesson participation. My strong work ethic and adaptive communication skills contribute to creating safe, engaging environments.
I developed critical customer service and communication skills in fast-paced environment. Adept at handling diverse tasks and ensuring positive customer experience. Seeking to transition into new field utilizing these transferable skills.
Personable and diligent with upbeat and positive approach. Possesses solid understanding of customer service principles and excellent communication skills. Committed to ensuring welcoming environment and enhancing guest satisfaction.
Overview
2
2
years of professional experience
Work History
Attendant
City of Apple Valley
06.2024 - 08.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Attendant
City of Apple Valley
06.2023 - 08.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Water Safety Aid
196 Swims
03.2022 - 09.2022
- Increased swim lesson participation by creating engaging and age-appropriate instructional content tailored to various skill levels.
- Fostered a positive work environment by promoting teamwork, open communication, and professional development opportunities for staff members.
- Developed strong relationships with local community organizations and schools to expand water safety education outreach efforts.
- Attentively monitored swimmers to identify distress.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Education
Eastview High School
Apple Valley, MN05-2026
Skills
- Strong work ethic
- Patience and empathy
- Team player attitude
- Public safety awareness
- Reliability and punctuality
- Lifesaving techniques
- Cleanliness and hygiene
- Adaptive communication
- Safety awareness
- CPR training
- Injury prevention
- AED operation
- Supply restocking
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Attendant
City of Apple Valley
06.2024 - 08.2024
Attendant
City of Apple Valley
06.2023 - 08.2023
Water Safety Aid
196 Swims
03.2022 - 09.2022
Eastview High School
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