Cassie Brown

• Facilitated training and provided leadership and mentorship to Genius Bar team to help them achieve business goals and personal goals
• Designed strategic plans for the Genius Bar team to support and drive results according to the goals and priorities of the business
• Established open and professional relationships with team members and leaders in order to collaborate and problem solve effectively
• Collaborated across various store teams to drive whole store engagement and encourage mentoring to introduce teams to new skills and perspectives
• Reviewed and reported metrics across sales, technical performance and repair performance

• Mastered retail business through training, experiences and

collaboration with teams in each area of the store

• Collaborated with store leaders to build strategies to achieve store

goals

• Mentored and coached retail team in their personal goals as well as

store goals

• Problem solved in the moment to fulfill needs of the business and the

customer, as well as negotiating solutions

• Built strong leadership skills by partnering with and seeking out

feedback from peers

• Reporting and analyzing results and metrics

• Designed creative presentations for proposals to clients

• Conducted analytical research for various advertising campaigns
• Drafted and presented creative templates for ad campaigns
• Participated and led segments in creative meetings

• Researched and wrote for the company blog