Cassie Crane

● Assist with and monitor daily living skills (cleaning, routines, etc)

● Assist with supportive implementation of individual treatment plans of clients

● Provide constant supervision of residents’ behaviors and interactions at all times

● Encourage socially acceptable habits and behaviors

● Encourage positive relationship building in a safe environment ● Support and assist team members in crisis situations

● Administer first aid as needed

● Provide assistance with Self-Administration of Medications as needed

● Transport residents in a company vehicle to and from necessary appointments

● Effectively and professionally manages relationships with all clients/participants and staff

● Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.

● Maintain an emotional and physically safe and trauma informed working environment

● Work assigned and extra shifts as needed (day or night)

● All duties as assigned by supervisor

• Compiled necessary documentation, confirming proper organization for trips.
• Entered travel sales data into agency database to maintain financial and sales records.
• Used various computer software and online databases to book travel services.
• Collected billing information from customers to book requested hotels, restaurants and tours.
• Booked transportation and hotel reservations, used computer, and telephone.
• Created and managed a database of customer profiles, preferences, and past travel records.
• Managed all aspects of travel planning for clients, including researching and booking flights, hotels, car rentals, and activities.
• Determined destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Assisted with the development of marketing and promotional materials.
• Oversaw travel management structure to facilitate business travel.
• Supervised administrative staff, driving front office operations and continuous workflow.
• Cleaned and organized office, maintaining orderliness and reducing contamination.
• Optimized office policies, meeting internal needs while upholding organizational standards.
• Fostered relationships with vendors to expedite orders, repairs and maintenance.
• Delivered quality customer service to staff and customers.
• Managed office flow by providing direct support to visitors.
• Implemented office procedures, creating streamlined processes.
• Purchased office supplies and equipment to replenish inventory.
• Supported meetings by scheduling conference rooms and setting up equipment.
• Made copies of correspondence and other printed material.
• Scheduled and confirmed appointments for clients, customers and supervisors.
• Maintained scheduling and event calendars.
• Operated electronic mail systems and coordinated flow of information, internally and with other organizations.
• Typed and distributed meeting notes and routine correspondence.

• Acted as a direct support to the Store Manager- executing with excellence.
• Achieved and exceeded daily sales and productivity goals- while supporting others as they do the same.
• Assisted with recruiting, hiring, and developing top talent.
• Fostered external, community relationships that helped grow sales.
• Lead with integrity and a willingness to take accountability.
• Fostered an environment of continuous education while supporting company driven training initiatives. Participated in continuous learning activities
• Maintained regular store maintenance, follow loss prevention standards, ensure timely processing of receipts, kept shelves full and products priced accordingly.
• Had willingness to perform additional duties as required.
• Coached employees on customer service and selling techniques with training and mentoring.
• Led floor sets following plan-o-grams to update store appearance.
• Updated records related to sales, customer feedback, and inventory.
• Described merchandise and explained use, operation, and care of merchandise to customers.
• Arranged and display merchandise to promote sales.
• Inventoried stock and requisitioned new inventory.
• Placed special orders, submitted online, orders, or contacted other stores to find desired items.
• Exchanged merchandise for customers and accepted returns.
• Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.

• Worked with vendors from all over the globe to create custom itineraries, coordinate flights, accommodations, tours, meals, and exclusive visits based on client’s preferences for any budget.
• Conducted calls with individuals and groups booking trips.
• Created itineraries for clients based on customer interests, budgets and availability.
• Collaborated with hotel and restaurant services to provide top notch and memorable custom experiences for clients.
• Collected billing information from customers to book requested hotels, restaurants and tours.
• Followed up with customers after trips to confirm travel satisfaction.
• Answered travel questions from customers about destinations, pricing and flight schedules.
• Entered travel sales data into agency database to maintain financial and sales records.
• Listened to concerns and complaints from customers and promptly addressed issues.
• Researched and recommended package deals and special offers.
• Determined destinations, mode of transportation, travel dates, financial considerations, and accommodations required.
• Collected payment for transportation and accommodations from customer.
• Monitored industry trends and developments to ensure that customers were provided with the latest travel options.
• Utilized knowledge of international geography and customs regulations to provide customers with detailed information about destinations.
• Created and managed a database of customer profiles, preferences, and past travel records.
• Managed all aspects of travel planning for clients, including researching and booking flights, hotels, car rentals, and activities.

• Responsible for developing tourism opportunities across the state of Arkansas.
• Lead the "Welcome to Arkansas" guest service training program and presented seminars, workshops, and conferences. Worked with nonprofits, government organizations, and municipalities in developing tourism opportunities.
• Assisted communities with marketing strategies to drive tourism.
• Coordinated statewide participation in national Travel & Tourism Week.
• Assisted in developing goals, strategies and budgets for special events.
• Assisted community events and festivals with the production, content creation and copyediting of an online and biannual printed publication.
• Gathered and processed information on tourism and retirement opportunities
• Assisted in implementing all aspects of the annual awards ceremony and conference for the Governor’s Conference on Tourism.
• Board member of the Arkansas Festivals & Events Association and facilitated the Association’s Annual Conference.

• Assisted store manager with operations of museum store
• Prepared and maintained records
• Waited on customers, restocked inventory, and performed other duties as necessary.
• Greeted guests to determine nature of visits, museum information and directed to specific destinations
• Assisted with maintaining customer engagement via calls, mailings and interoffice correspondence.
• Attended industry events and conferences to network with other businesses.
• Cultivated relationships with new and existing customers to drive sales
• Performed cleaning tasks, keeping store neat and organized.
• Introduced promotions and sale opportunities, enticing customers.
• Operated cash register and POS to process sales transactions and handle payments.

• Front of house food preparation and runner, cash register, barista for a farm-to-table restaurant that attempts to build community through food
• Upsold items to customers in order to increase revenue.
• Resolved customer complaints and inquiries in a courteous manner.
• Assisted customers by making customized menu item recommendations to best suit needs.
• Transported food items from kitchen and presented to guest tables.
• Greeted customers upon immediate arrival, offering assistance.
• Completed opening and closing procedures, following cleaning checklists.
• Scheduled use of facilities or catering services for events.

• Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room-key.
• Processed all payment types, such as room charges, cash, checks, debit, or credit.
• Processed all check-outs including resolving any late and disputed charges.
• Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns.
• Coordinated with Housekeeping to track readiness of rooms for check-in.
• Communicated parking procedures to guests/visitors and dispatched bell staff or valet staff as needed.
• Supplied guests with directions and information regarding property and local areas of interest.
• Ran daily reports (number of arrivals, departures), identified any special requests, and checked reports for accuracy.
• Counted bank at the beginning and end of shift.
• Balanced and dropped receipts according to Accounting specifications.
• Kept up to date with tourism events in the state and surrounding areas.
• Answered customer questions about transportation, restaurants and entertainment.

• Promoted safety using a comprehensive knowledge of pre-boarding security checks of the aircraft.
• Assisted all types of passengers and attended to their individual needs, providing the utmost customer service to them.
• Provided tourist tips and guidance to passengers in regard to their travels.
• Stowed and organized luggage in overhead bins for maximum storage capacity.
• Developed strong interpersonal skills to effectively address customer needs and complaints.
• Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance.
• Collaborated with flight crew members to provide excellent customer service.
• Trained in emergency evacuation procedures, CPR, and First Aid.
• Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs.
• Adapted to flight delays and schedule operations, updating passengers on flight status.
• Attended preflight briefings concerning weather, emergency procedures, food and beverage service and passenger count.
• Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets.
• Walked aisles of planes to verify that passengers had complied with federal regulations prior to takeoffs and landings.
• Administered first aid to passengers in distress.
• Reassured passengers when situations, such as turbulence, were encountered.
• Monitored passenger behavior to identify threats to safety of crew and other passengers.

• Maintained the essential services to support a multi-million-dollar non-profit charity; services ranged from event organization and support, staging numerous pre-race events, as well as dispersing and tracking the grants funded by Race for the Cures activities.
• Performed general office duties such as answering the telephone for thousands of inquiries, preparing financial reports and materials for board of directors and Race Committee meetings, working with the Affiliate and Race for the Cure treasurers on maintaining grant files and information, coordinating mail operations as well as registration data and funds, and posting all expenditures and receipts.
• Served as point person dealing with the various committee chairs for preparation of information and materials for committee meetings and functions.
• Worked under the supervision of the executive director and, in the case of treasurer matters, under the direction of the Affiliate treasurer and the race treasurer.