Cassie Dawson
Seymour,Tennessee
Summary
Motivated professional offering Interior Design expertise. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
7
7
years of professional experience
Work History
Floor Production
Siemens Healthineers USA
Rockford, TN
01.2023 - Current
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Updated and maintained databases with current information.
Customer Service Call Center Supervisor
Knoxville Computer Corporation
Seymour, TN
03.2018 - 01.2023
- Achieved commendations for providing top-quality customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Seymour High School
Seymour, TN05.2019
Associate of Interior Design Technology - Interior Design
Pellissippi State Community College
Knoxville, TNSkills
- Customer Service
- Multitasking and Organization
- Prioritization
- Attention to Detail
- Time Management
- Team Leadership
- Verbal and Written Communication
- Staff Development and Training
Timeline
Floor Production
Siemens Healthineers USA
01.2023 - Current
Customer Service Call Center Supervisor
Knoxville Computer Corporation
03.2018 - 01.2023
High School Diploma -
Seymour High School
Associate of Interior Design Technology - Interior Design
Pellissippi State Community College