Cassie Dodds
Lubbock,TX
Summary
Hardworking Server with expertise in equipment, connections, and displays for on-site and remote audiovisual systems. Talented in diagnosing and resolving system issues to maintain schedules and meet the needs of diverse productions. Manages time well and works great with both technical and non-technical personnel. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
FOH
Panda Express Restaurant Group
Forney, TX
10.2019 - Current
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
Barista
Starbucks
Lubbock, Tx
10.2024 - 10.2025
- Operated espresso machines and brewing equipment efficiently.
- Assisted customers with menu selections and special requests.
- Managed cash register and processed customer transactions accurately.
- Collaborated with team members to ensure smooth daily operations.
- Monitored inventory levels and restocked supplies as needed.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Server
Wing Daddy's Sauce House
Lubbock, TX
11.2022 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Cashier/Server
Buffalo Wild Wings
Lubbock, TX
10.2022 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
North Forney High School
Forney, TX05.2022
Some College (No Degree) -
Texas Tech University
Lubbock, TXSkills
- Skilled in Maintenance and Organization
- Lighting Systems
- Production Planning
- User Training
- Basic Math
- Calm Under Pressure
- Flexible and Adaptable
- Supervision and Leadership
Affiliations
- I love writing songs and singing whenever I can!
- I love to help people in time of need no matter what I'm going though!
- I'm a big family person! No one comes before family!
- I am very well at effective communication and can handle intense situations.
Timeline
Barista
Starbucks
10.2024 - 10.2025
Server
Wing Daddy's Sauce House
11.2022 - 09.2023
Cashier/Server
Buffalo Wild Wings
10.2022 - 03.2023
FOH
Panda Express Restaurant Group
10.2019 - Current
High School Diploma -
North Forney High School
Some College (No Degree) -
Texas Tech University