Cassie Earl
DeFuniak Springs,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Delivery Specialist
Southern Windows & Doors
03.2023 - Current
- Coordinated consistent on-time deliveries of damage-free goods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Overseen employees to safely load items into delivery vehicle to minimize damage while in transit.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Supervised delivery staff and general productivity.
- Managed resources effectively to avoid unnecessary delivery delays.
Administrative Assistant
Sticks And Stones Distribution
02.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Certified Nursing Assistant
Shoal Creek Rehabilitation
04.2020 - 01.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
No Degree - Corrections
Northwest Florida State College
Niceville, FL07.2016
High School Diploma -
Walton High School
DeFuniak Springs, FL03.2001
Skills
- Accurate Recordkeeping
- Professional Relationships
- Accident Reports
- Licensing Requirements
- Documentation
- Managing Multiple Tasks
- Critical Thinking
- Customer Service
- Customer Consulting
- Conflict Resolution
- Filing
- Recordkeeping Strengths
- Customer Relations
Timeline
Delivery Specialist
Southern Windows & Doors
03.2023 - Current
Administrative Assistant
Sticks And Stones Distribution
02.2022 - 03.2023
Certified Nursing Assistant
Shoal Creek Rehabilitation
04.2020 - 01.2022
No Degree - Corrections
Northwest Florida State College
High School Diploma -
Walton High School
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