Summary
Overview
Work History
Education
Skills
Volunteer and Community Service
Certification
Timeline
Generic

Michelle Alden

Ham Lake,MN

Summary

Conscientious Leader effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Caring and compassionate with knowledge of healthcare industry. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

GrubHub
12.2022 - Current
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed records of deliveries and money received from customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Fostered positive working relationships with regular customers.

Sales Representative Seasonal Events Team

Victoria's Secret & PINK
12.2016 - Current
  • Greeted customers in timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Built relationships with customers to increase likelihood of repeat business.
  • Offered and opened Victoria's Secret Credit applications during checkout, averaging 2-3 per shift
  • Demonstrated customers come first by serving them with a sense of urgency, and still maintaining satisfaction
  • Met and exceeded sales goals
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Set and achieved company defined sales goals
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Achieved or exceeded company-defined sales quotas
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Presented professional image consistent with company's brand values
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Stayed current on company offerings and industry trends

PCA

Self Employed
01.2019 - 04.2023
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Designated House Manager

Fraser Health
02.2022 - 12.2022
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Assisted residents with daily hygiene and living tasks.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
  • Oversaw budget to manage expenditures and control costs.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Program Coordinator

AHL Healthcare Group, Inc. Corporate Office Duluth
07.2019 - 12.2022
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.
  • Tracked and reported expenses accurately to manage program budgets.
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Designed program implementation and maintenance plan.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Oversaw staff schedules and assignments to handle programming demands.

Shift Manager

Caribou Coffee
08.2017 - 12.2017
  • Communicated openly and honestly with management team during each shift to ensure it ran smoothly.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Operated drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Handled currency and credit transactions quickly and accurately.
  • Maintained clean and safe environment, including the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Home Health Assistant

Self Employed
07.2015 - 09.2016
  • Obtained household supplies and ran daily errands.
  • Cooked appetizing and satisfying meals and snacks.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Assisted patients with ambulation and crutch walking.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Provided a comforting and soothing environment.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Administered medication as directed by physician
  • Assisted disabled clients to support independence and well-being
  • Monitored progress and documented patient health status changes to keep care team updated
  • Developed rapport to create safe and trusting environment for care
  • Supervised daily activities and provided assistance to staff
  • Transported clients for medical and personal outings
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
  • Provided direct personal care and administrative services to clients
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status
  • Scheduled and coordinated medical appointments
  • Administered medications in accordance with doctor's instructions
  • Assisted with end-of-life care
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines
  • Constructed cognitively stimulating activities
  • Developed and implemented care plans for clients
  • Researched and recommended community resources to meet clients' needs

Daycare Owner and Operator

Self Employed
02.2004 - 06.2006
  • Maintained accurate accounting of tuition and operating reports.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Stayed current on guidelines to maintain compliant program operations.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Patient Service Representative/Training Specialist

St. Luke's Hospital
04.2001 - 11.2003
  • Extensively trained new and existing employees.
  • Addressed all questions from training program participants.
  • Conducted one-on-one tutoring sessions for new employees.
  • Used variety of assessment tools and strategies to improve instruction methods.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in variety of ways.
  • Monitored participant workflow and behaviors throughout training process.
  • Assisted support staff with scheduling, registration and data entry
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Developed and implemented customer service policies and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.

Assistant Sales Manager

AT&T
04.1999 - 11.2003
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed and developed sales team.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Associate of Science -

Colorado Technical University
Colorado Springs, CO
06.2009

High School Diploma -

Greenway Senior High School
Coleraine, MN
03.1995

Skills

  • Strong customer relations
  • High level of accuracy
  • Efficient and reliable team player
  • Mathematical aptitude
  • Creative problem solver
  • Quick learner
  • Training development aptitude
  • Multi-line phone talent
  • Store displays
  • Teaching
  • Expediting Orders
  • Strong interpersonal skills
  • Compassionate caregiver
  • Companionship and emotional support
  • Goal-oriented
  • Proficient in cash management
  • Mediation capability
  • Strategic sales knowledge
  • Opening and closing procedures
  • Delivery Confirmations
  • Customer Service
  • Recordkeeping Requirements
  • Financial Records
  • Inspection Checklists
  • Valid Driver's License
  • Traffic Routing Planning
  • Basic Housekeeping
  • Customer Experience
  • Mobile Payment Technology
  • Customer Needs Assessments
  • Time Management
  • Routine Maintenance
  • Payment Collection
  • Corrective Actions
  • Accurate Recordkeeping
  • Effective Planning
  • Reliable Vehicle
  • Industry Trends
  • Consultative Sales Approach
  • Customer Loyalty
  • Maintaining Clean Work Areas
  • Excellent Communication
  • Safe Driving
  • Dedicated Team Player
  • Smartphone Use
  • Cash Register Operations
  • Hardworking and Responsible
  • Delivering Food
  • Customer Inquiries
  • Health Code Compliance
  • Late Shift Availability
  • Communications Strategies
  • Delivery and Trip Logs
  • Defensive Strategies
  • Special Needs Instruction
  • Professional Relationships
  • Regulatory Reporting
  • Portion Control
  • Creative Solutions
  • Guest Satisfaction
  • Product Marketing and Displays
  • Special Assignments
  • Special Requests
  • Dietary Restrictions
  • Accounts Payable and Accounts Receivable
  • Monthly Inventory
  • Federal Regulations
  • Manage Orders
  • Promote Products

Volunteer and Community Service

From a young age, I have been blessed with the opportunity to serve with many community service and volunteer organizations such as March of Dimes, Kiwanis, Grandmas Marathon and local food shelves and food banks. I also volunteered at a home for Alzheimers patients. I believe this is a great way to show community support as well has greatly added to my work and life experience

Certification

CPR and First Aid

PCA

Defensive Driving


Timeline

Food Delivery Driver

GrubHub
12.2022 - Current

Designated House Manager

Fraser Health
02.2022 - 12.2022

Program Coordinator

AHL Healthcare Group, Inc. Corporate Office Duluth
07.2019 - 12.2022

PCA

Self Employed
01.2019 - 04.2023

Shift Manager

Caribou Coffee
08.2017 - 12.2017

Sales Representative Seasonal Events Team

Victoria's Secret & PINK
12.2016 - Current

Home Health Assistant

Self Employed
07.2015 - 09.2016

Daycare Owner and Operator

Self Employed
02.2004 - 06.2006

Patient Service Representative/Training Specialist

St. Luke's Hospital
04.2001 - 11.2003

Assistant Sales Manager

AT&T
04.1999 - 11.2003

Associate of Science -

Colorado Technical University

High School Diploma -

Greenway Senior High School

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Michelle Alden