Cassie Erickson

Work as a Process Guide in Pick at the Mt. Juliet fulfilment center, Overseeing day to day operations and operating performing metrics.

Key Responsibilities

- Maintain accurate records of employee labor hours to ensure compliance with state employment laws

-Assist in overseeing the daily management of the picker department

-Provide cover for PA and AM in the event of Holiday or sickness

-Manage staff on shift, assign tasks, leading team huddles and overseeing compliance to these standards within the picking dept.

Key Achievements

- Performance consistently on top 3%-10%

-MQY1 Ambassador

• Prepared legal briefs, motions, and pleadings.
• Assisted lawyers with materials preparation for internal and external training events.
• Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
• Conferred with clients and other involved parties to gather and track case information.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.