Gregory Orr
San Antonio,TX
Summary
Operations and team leader with 15+ years of experience in fast-paced environments, fraud prevention, retail, and team management. Experienced in leading teams, improving processes, managing daily operations, coaching employees, and maintaining safety and quality standards. Strong problem-solver with a proven ability to improve efficiency, support business goals, and lead teams to success.
Overview
18
18
years of professional experience
Work History
FC Associate L1 Pick/Process Guide
Amazon
07.2023 - Current
- Assisted in training new associates on operational procedures and safety measures.
- Facilitated loading and unloading of materials for efficient shipment.
- Kept work environment clean and organized to prevent hazards.
- Prepared pallets and crates for secure material transportation.
- Aided in training new hires on safety practices and warehouse operations.
- Oversaw daily shift operations for a team of up to 50 associates to achieve safety and quality standards.
- Collaborated with area managers and process assistants to streamline workflows and reduce bottlenecks.
- Assigned staffing roles and managed rotations to ensure departmental efficiency.
Fraud and Claims Lead (UAR)
Wells Fargo
11.2016 - 03.2026
- Assisted teams in conducting fraud investigations to identify and reduce financial risks.
- Created and applied fraud detection methods to improve operational effectiveness.
- Guided team members on best practices for fraud analysis and prevention.
- Cooperated with various teams to enhance fraud identification methods.
- Examined emerging fraud patterns to support strategic decisions and policy revisions.
- Boosted customer confidence by promptly resolving fraud-related concerns.
- Led projects focused on reducing financial losses due to fraud and protecting company assets.
- Simplified fraud detection workflows for quicker case resolutions.
- Regularly monitored transactions and account activities to identify potential risks.
Store Manager
GNC Live Well
03.2013 - 04.2016
- Oversaw daily store tasks, aiding in customer service and staff productivity.
- Supported team members with training on product details and effective sales methods.
- Reviewed inventory levels to enhance stock management and minimize losses.
- Created marketing initiatives to boost brand awareness and increase sales.
- Evaluated financial outcomes, pinpointing opportunities for cost reduction and efficiency enhancement.
- Cultivated a supportive workplace through open dialogue and team collaboration.
- Directed daily operations for seamless store functionality, upholding a clean and secure space for patrons and staff.
- Handled inventory oversight, cash management, and store opening and closing protocols.
- Guided store team members in a dynamic environment through clear communication and constructive feedback.
Store Associate
Finish Line, Inc
01.2009 - 03.2013
- Assisted customers with product choices to enhance overall shopping satisfaction.
- Restocked shelves to maintain product organization and availability throughout the store.
- Operated point-of-sale systems to process transactions efficiently and manage cash securely.
- Maintained a clean and orderly sales floor to create a welcoming environment for customers.
- Trained new team members on store policies to promote a knowledgeable workforce.
- Monitored inventory levels and reported discrepancies for timely restocking.
- Addressed and resolved customer inquiries promptly, showcasing strong communication skills.
- Handled cash register operations with accuracy, balancing drawers at the end of shifts.
- Monitored sales floor and merchandise displays, taking actions to restock or reorganize products for optimal presentation.
Education
Business Administration
Texas Lutheran University
Seguin, TXBusiness Administration
Austin Community College
Austin, TX01-2008
Skills
- Team Support
- Employee Training
- Safety & Compliance
- Quality Management
- Inventory Management
- Problem Solving & Root Cause Analysis
- Operational Risk Management
- Cross-Functional Collaboration
Timeline
FC Associate L1 Pick/Process Guide
Amazon
07.2023 - Current
Fraud and Claims Lead (UAR)
Wells Fargo
11.2016 - 03.2026
Store Manager
GNC Live Well
03.2013 - 04.2016
Store Associate
Finish Line, Inc
01.2009 - 03.2013
Business Administration
Texas Lutheran University
Business Administration
Austin Community College