Cassie Fikes
Lynnwood,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
40
40
years of post-secondary education
Work History
Customer Love Team
BuildASign.com
Austin, TX
05.2021 - 03.2022
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Managed supplier deliveries around client needs to increase client retention.
Bankers Life
01.2019 - 01.2021
- Buildasign- Customer Love Team 2021-, Answered Incoming calls at high volume daily to answer any issues that the customer had
- Walked website patrons through the software and helped design certain orders with the customer through the entire process
- Worked 100% remotely and used google chats to communicate with coworkers in a fast paced environment to be most effective in getting great customer satisfaction
- Always brought an upbeat demeanor to the work atmosphere to make everyone able to have the best work experience as possible
- Learned a ton about customer relations and how to be the best advocate for both customers and colleagues alike
- Licensed Life and Health Insurance Agent, Establishing programs designed to retain existing member clients, trigger advance follow-up periods and regaining business that has lapsed
- Contacting and qualifying prospective members and explaining features and benefits of life insurance policies offered, suggesting amount and type of coverage based on analysis of prospect's circumstances
- Assisting clients in processing claims
- Developing long-term relationships
- Utilizing a variety of methods in performing research leading to the establishment of high potential prospects for AAA products
- These methods include direct mail, referral systems, associate cross-selling, partnership sharing, prospect purchases, etc
- Quoting and preparing life insurance policies
- Calculating and quoting premium rates for specific policies
- In addition to this I made 150 cold calls as well as following up on 50 calls to follow up on warm leads to keep my pipeline full.
Hostess, Waitress, Bartender
Marlow’s Tavern
01.2018 - 01.2019
- Customer-oriented Bartender Server with 10 years of experience in hospitality, restaurant, and catering industries
- Expertise in mixing traditional cocktails and designing new drinks
- Highly skilled at interpersonal communication and interpreting customers’ behaviors and moods to create and sustain safe bar and dining environments
- Success in building rapport with customers and advancing company goals through the delivery of world-class service.
Education
Associates of Arts -
Wilbur Wright Community College
High School Diploma - undefined
Richland High School
Skills
Highly motivatedProblem solving abilitiesFriendly and outspokenCustomer service skills
Inbound Customer Service
Billing coordination
First Call resolution
Customer Relationship Management
Custom order management
Documentation and reporting
Timeline
Customer Love Team
BuildASign.com
05.2021 - 03.2022
Bankers Life
01.2019 - 01.2021
Hostess, Waitress, Bartender
Marlow’s Tavern
01.2018 - 01.2019
Associates of Arts -
Wilbur Wright Community College
High School Diploma - undefined
Richland High School