Cassie Fugate
Kettering,OH
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, where I enhanced customer satisfaction through meticulous attention to detail and exceptional time management. Skilled in navigating high-pressure environments, I excel in teamwork and collaboration, consistently achieving efficiency improvements. My positive attitude and customer service expertise drive outstanding achievements and reliability in all endeavors.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Amazon
2000 Composite Dr Kettering,OH 45429
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, sorting packages by order identification numbers,route planning, and paperwork completion.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Personal Shopper and Delivery Driver
Spark
Dayton, OH
12.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Personal Shopper and Delivery Driver
Instacart
Dayton, OH
03.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Blood Donation Specialist
Community Blood Center
Dayton, OH
02.2022 - 12.2022
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Supported local families in crisis by advocating for needed donations.
- Managed interactions with donors and donation center personnel to achieve goals.
- Arranged transportation and communicated arrangements according to established protocols.
- Educated potential donors about the organization''s mission and impact on the community to encourage their support.
- Enhanced donor experience by providing efficient, friendly service during the donation process.
- Monitored donation processing systems to ensure proper function, troubleshooting any issues as needed to minimize disruptions in service.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Enhanced patient comfort by utilizing proper venipuncture techniques and adhering to safety protocols.
- Expedited processing times by consistently meeting sample preparation deadlines for laboratory analysis.
- Achieved a high success rate of blood draws by maintaining a calm demeanor and using efficient collection methods.
- Streamlined record-keeping processes by maintaining organized and up-to-date patient information files.
- Upheld stringent sanitation standards to prevent cross-contamination and maintain a safe environment for both patients and staff members.
- Maintained patient confidentiality through strict adherence to HIPAA regulations during all aspects of the blood collection process.
- Handled challenging situations with professionalism, such as calming anxious patients or managing difficult vein access issues.
- Improved clinic efficiency by keeping track of supplies and restocking as necessary in a timely manner.
Head Bartender
Knollwood Tavern
Beavercreek, OH
05.2017 - 03.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Negotiated deals with suppliers to secure competitive prices on high-quality products without sacrificing profit margins.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Picker Packer
Kohl’s Distribution Center
Monroe, OH
11.2017 - 02.2021
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Mental Health Technician
Access Hospital
Dayton, OH
09.2012 - 11.2014
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Server
Frickers
Centerville, OH
09.2005 - 10.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Phlebotomy -
Miami Valley Career Technology Center
Clayton, OH12.2022
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
Timeline
Delivery Driver
Amazon
05.2024 - Current
Blood Donation Specialist
Community Blood Center
02.2022 - 12.2022
Personal Shopper and Delivery Driver
Spark
12.2021 - Current
Personal Shopper and Delivery Driver
Instacart
03.2021 - Current
Picker Packer
Kohl’s Distribution Center
11.2017 - 02.2021
Head Bartender
Knollwood Tavern
05.2017 - 03.2021
Mental Health Technician
Access Hospital
09.2012 - 11.2014
Server
Frickers
09.2005 - 10.2009
Phlebotomy -
Miami Valley Career Technology Center