Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cassie Harrison

New Castle,CO

Summary

Energetic, organized, dedicated, and creative individual. I am a detail-oriented professional with a deep passion for helping people and over 10 years of customer service experience, including 3 years of retail store management. I enjoy having new experiences to widen my view. Volunteering is a passion of mine, whether it is in my community or in someone else’s.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Sundae Artisan Ice Cream
Snowmass Village, CO
03.2022 - Current
  • Training and team leadership- ensuring employees a fun, safe work environment while keeping company policies and standards in place to succeed.
  • Hired and trained all employees in various roles in the store
  • Promoted a welcoming and attentive store environment that encouraged return visits and positive word-of-mouth.
  • Inventory/COGS/labor cost management
  • Scheduled according to current sales, projections, holidays and local events
  • Bi-weekly payroll reporting
  • Cash deposits and deposit discrepancy reports
  • Monthly inventory
  • Ordering supplies and keeping up with correct pars for the busy and slow seasons
  • Monthly PRIME meetings with upper management and operations
  • Worked and communicated with managers throughout all locations
  • Worked weekly floor shifts

Gallery Assistant

Hexton Art Gallery
Aspen, CO
10.2021 - 02.2022
  • Artist Communication
  • Maintained presentation standards and assisted clients on the gallery floor during exhibitions and events
  • Delivery Scheduling
  • Certificate Creation & Documentation
  • Vendor Relations (Framers, Shippers)
  • Client Service

Restaurant Server/Special Events

Corinthian Yacht Club
Marblehead, MA
07.2021 - 10.2021
  • Coordinate reserved rooms with guest specifications
  • Present guests with preselected items
  • Ensure memorable experience and satisfaction

Server/Set up staff, Special Events

Beverly Golf and Tennis
Beverly, MA
07.2021 - 10.2021
  • Set up booked rooms
  • Prep for guest arrival
  • Serve event guests, food, beverages, cocktails
  • Break down events

Server

Juicy Lucy's Steakhouse
Glenwood Springs, CO
06.2007 - 06.2021
  • Server of a high end steakhouse
  • Provide quality customer service to all customers in restaurant
  • Attentive to all customers needs and requests
  • Work as a team
  • Knowledgeable of wines, food and proper attention to food allergies

Volunteer

Random Acts
02.2016 - 12.2018
  • Raised 7,000$ to build a school in San Juan del Sur, Nicaragua
  • Visited the local villages on two occasions to build eco-stoves & biofilters

Education

Associates of Arts -

Colorado Mountain College
Glenwood Springs, CO
05-2016

Skills

  • Mac and PC efficient
  • POS
  • Outlook
  • Zoom
  • Communication
  • Adaptability
  • Employee training
  • Cash handling
  • Customer relationship management
  • Problem solving
  • Time management
  • Staff scheduling
  • Performance evaluation
  • Staff management
  • Reporting and documentation
  • Inventory control

Certification

  • ServSafe Certificate, 2/29/2024 (5 year certificate)
  • Reasonable Suspicion: Detecting Drugs and Alcohol in the Work Place (Employer's Council), 5/20/2025

References

References available upon request.

Timeline

Retail Store Manager

Sundae Artisan Ice Cream
03.2022 - Current

Gallery Assistant

Hexton Art Gallery
10.2021 - 02.2022

Restaurant Server/Special Events

Corinthian Yacht Club
07.2021 - 10.2021

Server/Set up staff, Special Events

Beverly Golf and Tennis
07.2021 - 10.2021

Volunteer

Random Acts
02.2016 - 12.2018

Server

Juicy Lucy's Steakhouse
06.2007 - 06.2021

Associates of Arts -

Colorado Mountain College

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