Dimitry Henry
Atlanta,GA
Summary
Accomplished People Leader with a reputation for inspiring teams to achieve exceptional results through servant leadership, proactive problem-solving, and a hands-on approach to coaching and development. Demonstrated success in leading diverse, high-performing teams by fostering a culture of ownership, resilience, accountability, and continuous growth. Skilled at driving organizational performance, navigating complex challenges, and building strong relationships across all levels of the business. Combines strategic vision with frontline execution to consistently exceed goals, improve employee engagement, and deliver outstanding customer experiences. Recognized for integrity, adaptability, decisive leadership, talent development, and the ability to create winning cultures where individuals and teams thrive.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
T-Mobile
Atlanta, GA
05.2023 - Current
- Directed daily retail store operations, ensuring exceptional customer service, operational efficiency, and consistent product availability.
- Trained, coached, and mentored district members on sales strategies, customer engagement, and product knowledge, driving improved performance and customer satisfaction.
- Implemented inventory management processes that reduced stock discrepancies and improved inventory accuracy.
- Analyzed sales performance data to identify trends, optimize merchandising strategies, and maximize revenue opportunities.
- Planned and executed the Georgia Market All-Star Event, coordinating logistics and engagement activities for more than 50 participants.
- Led the market in key performance metrics, consistently exceeding sales goals, productivity targets, and operational objectives.
- Fostered a high-performance team culture focused on accountability, customer experience, and business results around the market.
- Inspired Group of RSM teams to visit peer locations to drive Visa Success. (Tiger Teams)
Owner/Operator
EM&M Transportation LLC
Atlanta, GA
05.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Retail Associate Manager
T-Mobile USA
05.2018 - 06.2023
- Led daily, weekly and monthly coaching, development and feedback sessions.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Educated experts about the brand to incite excitement about the company's mission and values.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Create inspirational leadership environment to create theme around focused metric, to drive success.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Adhered to asset protection programs and procedures to enforce audit compliance.
- Completed scheduled inventory counts and supply audits to track shrinkage.
RTSM/ Recruiting Internship
T-Mobile
Lithonia, GA
10.2022 - 05.2023
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.
- Filtered interested candidates by eligibility and disqualifying factors.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications and successfully recruited over 10 experts.
- Conducted orientation sessions and organized on-the-job training for new hires of classes as large as 40 people.
High Performing Expert
T-Mobile USA.
07.2015 - 05.2018
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities and product knowledge.
- Achieved sales goals and service performance requirements through new customer sales.
- Prepared merchandise for sales floor.
- Identified and qualified customer needs, and developed sales strategies.
- Consistently hit and exceeded sales goals by 20%.
Education
Bachelor of Science - Biology
Morehouse College
830 Westview Dr SW, Atlanta, GA 3031412.2019
High School Diploma -
Sandy Creek High School
Tyrone, GA2014
Skills
- Results Focused
- Creative problem solver
- Exceptional communication skills
- Customer Driven
- Training development aptitude
- Proficient in asset protection
- Coaching and Team Development
- Employee scheduling
- Efficient multi-tasker
- Conflict resolution
- Deadline-oriented
- Inspirational Leadership
- Recruiting and onboarding
Accomplishments
Class President
Owns multiple small bushiness
Helping a Low volume kiosk turn High volume
Quarterly Winner Circle winner as a Manager (Most recent 2026 Q1)
Annual Values Leader for Ga Market
Scheduled over 50 people for GA All star game
Managed #2 Store in the Company May 2026
Timeline
Retail Store Manager
T-Mobile
05.2023 - Current
RTSM/ Recruiting Internship
T-Mobile
10.2022 - 05.2023
Owner/Operator
EM&M Transportation LLC
05.2021 - Current
Retail Associate Manager
T-Mobile USA
05.2018 - 06.2023
High Performing Expert
T-Mobile USA.
07.2015 - 05.2018
High School Diploma -
Sandy Creek High School
Bachelor of Science - Biology
Morehouse College