William Martinez
Biloxi,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager Gulfport
CarMax
04.2022 - Current
- Completed point of sale opening and closing procedures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager Bloomington
CarMax
02.2021 - 04.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised guests at front counter, answering questions regarding products.
Sales Manager Louisville
CarMax
09.2017 - 02.2021
- Drove sales by developing multi-million dollar contract sales.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Manager St. Louis
CarMax
11.2013 - 09.2017
- Drove sales by developing multi-million dollar contract sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Evaluated performance against goals and implemented appropriate development plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
CarMax President Club Wichita
CarMax
01.2010 - 11.2013
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Arts - Criminal Justice
Wichita State University
Wichita KS05.2005
Skills
- Results Focused
- Mentoring
- Customer Experience
- Analyst and Decision Making
- Manager Coaching and Training
Accomplishments
- Achieved a successful rollout by introducing SalesForce to other Sales Managers and Business Office Manager.
- Supervised team of 20-25 staff members.
Timeline
Store Manager Gulfport
CarMax
04.2022 - Current
Store Manager Bloomington
CarMax
02.2021 - 04.2022
Sales Manager Louisville
CarMax
09.2017 - 02.2021
Sales Manager St. Louis
CarMax
11.2013 - 09.2017
CarMax President Club Wichita
CarMax
01.2010 - 11.2013
Bachelor of Arts - Criminal Justice
Wichita State University
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