Cassie Hopp
Elverta,CA
Summary
Compassionate veterinary assistant experienced in animal behavior and client education. Skilled in administering care and resolving client concerns, fostering a positive environment for both pets and their owners.
Experienced with animal care and clinical support in veterinary settings. Utilizes skills in assisting with medical procedures and maintaining patient records. Knowledge of animal handling and client communication ensures smooth operations and excellent care.
Overview
25
25
years of professional experience
Work History
Property Manager
Blvd Residential
12.2021 - Current
- Oversaw daily operations of residential properties to ensure tenant satisfaction and compliance.
- Developed and implemented property management strategies to optimize occupancy rates and minimize vacancies.
- Managed vendor relationships, negotiating contracts for maintenance and service improvements.
- Conducted regular property inspections to uphold safety standards and identify maintenance needs.
- Analyzed financial reports to identify trends, ensuring budget adherence and cost control measures were met.
- Resolved tenant issues promptly, fostering positive community relations and enhancing resident retention efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Streamlined rent collection processes, significantly reducing late payments.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Veterinary Assistant
Reagor Pet Hospital
10.2021 - 12.2021
- Assisted in administering vaccinations and medications to pets, ensuring adherence to protocols.
- Provided compassionate care and support for animals during examinations and treatments.
- Maintained accurate medical records, contributing to efficient patient management processes.
- Educated pet owners on proper care and treatment plans, enhancing client relationships.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
Receptionist/ Kennel Worker/Veterinary Assistant
Family Friends Veterinary Hospital And Pet Care Center
04.2021 - 10.2021
- Managed multi-line phone system, directing calls to appropriate staff and departments.
- Scheduled appointments using veterinary practice management software, optimizing clinic workflow efficiency.
- Assisted clients with inquiries about pet care services, enhancing customer satisfaction and loyalty.
- Maintained accurate patient records in compliance with legal and ethical standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Performed testing and completed blood counts.
- Monitored laboratory animal behavior and health.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Assistant Store Manager
Wal Mart
11.2008 - 04.2021
- Oversaw daily store operations, ensuring high levels of customer satisfaction and operational efficiency.
- Trained and mentored staff on best practices for inventory management and merchandising standards.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Collaborated with management to develop strategic initiatives aimed at increasing sales performance.
- Analyzed sales data to identify trends, inform inventory decisions, and optimize product placement.
- Developed staff schedules to balance labor costs with customer service needs during peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained compliance with company policies, safety standards, and regulatory requirements in all operations.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Lead Bather/Office Administrative Assistant/Patient Care Technician
Foothill Farms Veterinary Clinc
03.2002 - 11.2008
- Provided high-quality bathing services for diverse animal breeds to ensure optimal hygiene and comfort.
- Maintained cleanliness of grooming equipment and bathing areas to promote a safe environment.
- Assisted veterinary staff by preparing animals for examinations and treatments post-bathing.
- Developed efficient workflows for bathing processes, reducing time spent while maintaining quality standards.
- Implemented best practices in pet care that improved overall client satisfaction with grooming services.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
- Ensured optimal hygiene standards, regularly sanitizing tools and equipment after each use.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory of bathing supplies and ensured timely reordering when necessary, preventing stock shortages or disruptions to service offerings.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Education
High School Diploma -
Oakmont High School
Roseville, CA06-2007
Skills
- Medication administration
- Animal behavior
- Laboratory procedures
- Sanitation protocols
- Veterinary terminology
- Pharmacy inventory
- Procedure support
- Patient bathing
- Reception support
- Animal restraint
- Multitasking
- Attention to detail
- Problem-solving
- Veterinarian assistance
- Customer service
- Time management
- Laboratory testing
Timeline
Property Manager
Blvd Residential
12.2021 - Current
Veterinary Assistant
Reagor Pet Hospital
10.2021 - 12.2021
Receptionist/ Kennel Worker/Veterinary Assistant
Family Friends Veterinary Hospital And Pet Care Center
04.2021 - 10.2021
Assistant Store Manager
Wal Mart
11.2008 - 04.2021
Lead Bather/Office Administrative Assistant/Patient Care Technician
Foothill Farms Veterinary Clinc
03.2002 - 11.2008
High School Diploma -
Oakmont High School