Cassie Jenkins

Supervised officers during shifts, providing guidance and assistance as necessary. Monitored count procedures to ensure accuracy and compliance with policies. Managed Daily Duty Roster to assign appropriate staff to all posts. Recorded and reconciled counts in CORIS for accurate inventory management. Conducted unannounced PREA rounds to identify or alleviate potential staff misconduct. Notified Watch Commander of serious incidents to maintain operational integrity. Trained staff through Field Training Officers to enhance team performance. Promoted a healing workplace environment by engaging with staff and implementing re-entry programs.

Supervised daily activities of up to 176 offenders while maintaining a secure environment. Transported offenders as required for various legal and medical obligations. Observed offender movements, ensuring compliance with designated area protocols. Conducted regular security rounds in dorms and cell settings to verify all areas were secured. Maintained proficiency with AR-15, 12-gauge shotgun, and Glock 43 9mm through current certifications. Utilized verbal commands and chemical agents effectively for offender restraint when necessary. Managed communication over intercom and phone systems to maintain professionalism. Logged disciplinary charges and incident reports into CORIS system accurately.

Tracked inventory levels of products and services offered by the company. Responded promptly to customer complaints and requests for service. Provided product demonstrations to potential customers in a professional manner. Developed and implemented sales strategies to maximize profitability. Advised customers on appropriate solutions based on their needs. Created and maintained customer relationships to ensure repeat business. Organized promotional events to increase brand awareness. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Maintained cleanliness and organization of all areas on the dock and vessel. Conducted regular inspections of the vessel's engine room and machinery spaces. Provided exceptional customer service to passengers throughout the duration of the cruise. Fostered a welcoming atmosphere by engaging guests in friendly conversation. Provided guests with information on sights to see, restaurants, and people to meet on the island. Upheld high standards of customer services by responding to inquiries, needs and problems.