Cassie Kalaw
Walnut Creek,CA
Summary
Seasoned Assistant Manager and Marketing Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to work with diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Possess strong interpersonal skills, problem-solving abilities, and decision making prowess that drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager (2015-2020), Marketing Manager
Zebra Inc.
Walnut Creek, CA
10.2015 - Current
- Provided professional customer service during each interaction through phone call, email, and face-to-face contact.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee data to ensure accuracy, such as in timekeeping and payroll, through the use of ADP.
- Ensured all customer contact and appointment information is documented accurately when scheduling appointments.
- Followed current standard procedures and regulations, according to the Occupational Safety and Health Administration.
- Managed social media accounts and campaigns.
Instructor and Sales Representative
Pure Barre
Walnut Creek, CA
03.2019 - 05.2020
- Performed administrative tasks, such as scheduling appointments and collecting payments.
- Conducted outbound follow up calls to ensure satisfaction with products and services provided.
- Navigated computer systems such as MindBody and ClubReady to access customer accounts for research purposes.
- Fostered positive relationships with clients to encourage continual engagement and motivation.
- Developed creative sequences that integrate traditional ballet exercises with modern fitness techniques.
- Assessed students' individual physical abilities and limitations in order to make appropriate modifications to class routines.
- Maintained a safe and supportive environment for all participants throughout class.
Education
High School Diploma -
Carondelet High School
Concord, CA06-2013
Skills
- Excellent organization
- Efficient time management
- Decision-making
- Excel proficiency
- Discretion and confidentiality
- Editing and proofreading
- Good communication and listening
Certification
- Personal Trainer, Wellness Coach, Behavior Change Specialist - National Academy of Sports Medicine (2025)
- California Notary Public (2025)
Timeline
Instructor and Sales Representative
Pure Barre
03.2019 - 05.2020
Assistant Manager (2015-2020), Marketing Manager
Zebra Inc.
10.2015 - Current
High School Diploma -
Carondelet High School
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