Cassie King
Belpre
Summary
Results-driven insurance professional skilled in upselling products and maintaining compliance with regulatory standards. Known for adaptability and problem-solving abilities, consistently enhancing customer satisfaction through personalized service and support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property and Casualty Insurance Agent
AAA East Central
Vienna
05.2022 - Current
- Upsold products to policyholders and potential new clients.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Evaluated client needs to provide tailored insurance solutions.
- Processed policy applications and maintained accurate client records.
- Resolved client inquiries promptly to maintain high service standards.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Warehouse Worker
WoodCraft
Parkersburg
03.2021 - 05.2022
- Labeled packages with customer information before loading onto trucks.
- Selected orders efficiently using handheld scanners and warehouse management systems.
- Organized and maintained inventory to ensure accurate stock levels and accessibility.
- Collaborated with team members to streamline order fulfillment processes effectively.
- Assisted in training new employees on proper selection techniques and safety measures.
Assistant Store Manager
Cricket Wireless
Vienna
12.2016 - 03.2019
- Assisted in managing daily store operations and team scheduling.
- Trained staff on product knowledge and customer service best practices.
- Conducted inventory management to ensure stock availability and accuracy.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained store appearance and organized merchandise displays for optimal visibility.
- Demonstrated product features and functionalities to enhance customer understanding.
- Processed customer transactions efficiently using point-of-sale systems.
Cashier
Home Depot
Vienna
01.2014 - 12.2016
- Processed customer transactions efficiently at checkout stations.
- Assisted customers in locating products throughout the store.
- Handled returns and exchanges in accordance with store policies.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers on current promotions and special offers available in-store.
Server
Fusion Japanese Steakhouse
Vienna
02.2012 - 01.2014
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu recommendations and food pairings for guests.
- Processed guest orders accurately using point-of-sale system.
- Handled customer inquiries and resolved issues professionally.
- Trained new servers on restaurant procedures and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associates Degree - Business Administration
Washington State Community College
Marietta05-2009
High School Diploma -
Belpre High School
Belpre05-2004
Skills
- Effective communication
- Continuing education
- Cold calling
- Licensed insurance agent
- Customer service
- Product upselling
- Problem solving
- Time management
- Organizational skills
- Customer engagement
- Team collaboration
- Adaptability
- Attention to detail
- Sales follow-up
Certification
Property & Casualty Insurance License
Timeline
Property and Casualty Insurance Agent
AAA East Central
05.2022 - Current
Warehouse Worker
WoodCraft
03.2021 - 05.2022
Assistant Store Manager
Cricket Wireless
12.2016 - 03.2019
Cashier
Home Depot
01.2014 - 12.2016
Server
Fusion Japanese Steakhouse
02.2012 - 01.2014
Associates Degree - Business Administration
Washington State Community College
High School Diploma -
Belpre High School