ERIN YOUNG
Merrimack,NH
Summary
Twenty years ago, I started my journey in the insurance field. Even though I left it and came back a few times, this is where my heart is. I am a service-oriented person - always striving to provide the best customer service to each and every customer. My strong work ethic, reliability, drive, organizational skills and personality have helped me thrive in a position as a personal lines customer service representative. I hold a Property and Casualty license in NH and MA plus a Life and Health license in NH.
About ten years ago, I left the field to stay home with my children but now that they are in school, I am back in the field and looking for a place to settle into and build a rapport with my community and customers, while assisting in building a strong book of business.
Overview
23
23
years of professional experience
Work History
Property and Casualty Insurance Agent
Charles Lloyd Insurance
Nashua, NH
09.2024 - Current
- Advised clients on property and casualty insurance options to meet individual needs
- Conducted policy reviews to ensure compliance with current regulations and client requirements
- Provided training to new team members on insurance products and customer service protocols
- Utilized agency management software to streamline operations and enhance productivity
- Resolved client inquiries promptly, contributing to improved customer satisfaction ratings
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Mentored junior agents by providing guidance on industry best practices, fostering professional growth within the team.
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
Property and Casualty Insurance Agent
Allstate
Hudson, NH
01.2015 - 01.2016
- Processed claims efficiently, maintaining accurate records throughout the claims lifecycle
- Collaborated with underwriters to assess risk factors for various insurance policies
- Developed strong relationships with clients through regular follow-ups and personalized service
- Attended industry conferences and workshops to stay current with emerging trends in property and casualty insurance markets.
Property and Casualty Insurance Agent
AJS Insurance
Lake Havasu City, AZ
02.2003 - 11.2006
- Assisted clients in navigating the claims process, guiding them through each step and addressing their concerns along the way.
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Streamlined administrative processes within the agency by implementing technology solutions that improved efficiency and reduced paperwork burden.
Education
Bachelor of Science - Psychology
University of Massachusetts
Lowell, MA05-2015
High School Diploma -
Tewksbury Memorial High School
Tewksbury, MA06-1998
Skills
- Integrity and ethics
- Goal-oriented mindset
- Policy analysis
- Continuing education
- Customer service
- Licensed insurance agent
- Insurance sales
- Appointment management
- Product knowledge
- Customer retention
- Team training and development
- Customer needs assessment
- Account management
- Client retention
- Client account management
- Excellent communication
- Critical thinking
- Organizational skills
- Reliability
- Team leadership
- Team collaboration
- Customer follow-up
- Effective communication
Affiliations
National Honor Society - Phi Theta Kappa - President
National Society for Leadership and Success
Timeline
Property and Casualty Insurance Agent
Charles Lloyd Insurance
09.2024 - Current
Property and Casualty Insurance Agent
Allstate
01.2015 - 01.2016
Property and Casualty Insurance Agent
AJS Insurance
02.2003 - 11.2006
Bachelor of Science - Psychology
University of Massachusetts
High School Diploma -
Tewksbury Memorial High School
Middlesex Community College - Academic Award Winner
I won an award for being in the top 10% of my class. This shows my work ethic and strong drive to excel.